Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Sabrina Coronel

la mirada,California

Summary

An ambitious and driven professional with over five years of experience in the hospitality industry. Exceeded in the barista aspect by obtaining knowledge and experience with espresso machines, while providing excellent customer service. Seeking to expand my experience in the barista field while improving customer satisfaction.

Overview

9
9
years of professional experience

Work History

Guest Service Agent

Hilton Los Angeles Airport
Los Angeles, California
12.2022 - Current
  • Resolved customer complaints or issues in a timely manner.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
  • Successfully upsold guests to rooms that fit their interests
  • Regularly checked emails, answered calls, and sent out room service orders

Customer Service Representative

Skyline Security
Downey, California
10.2021 - 12.2022
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Consulted with customers to resolve service and billing issues.
  • Transferred calls between departments.
  • Answered incoming calls from technicians and sales representatives, and assisted with account setups, house alarms, and quality assurance calls

Barista/Server

Cultivation Kitchen
Anaheim, California
05.2019 - 03.2020
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
  • Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
  • Delivered food orders promptly and courteously during down time
  • Provided excellent customer service to ensure satisfaction.

Cashier/Server

My Pizza Pub
La Habra, CA
01.2016 - 05.2019
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Resolved customer complaints professionally in accordance with company policy.
  • Issued receipts, refunds, credits or change due to customers.
  • Delivered food orders promptly and courteously.
  • Prepared drinks according to standard recipes.
  • Cleaned tables and chairs to prepare dining area for next customers.

Education

Bachelor of Science - Hospitality Administration And Management

California State Polytechnic University, Pomona
Pomona, CA
06-2022

Skills

  • Customer service
  • Upselling techniques
  • Call handling
  • Email management
  • Customer relationship management
  • Effective communication
  • Problem solving
  • Sales techniques
  • Coffee expertise
  • Bilingual in [english] and [spanish]

Languages

Spanish
Native/ Bilingual

Accomplishments

  • I joined the workaway platform in 2018-2019, which allows individuals to travel, immerse, and work in different countries in exchange for lodging and food.
  • My experience took place in Tokyo, Japan as I went two different times for one month and I spent one month in Apuglia, Italy.
  • My time consisted of constant working, getting to know people, immersing in the cultures all while appreciating the beauty of these places

Timeline

Guest Service Agent

Hilton Los Angeles Airport
12.2022 - Current

Customer Service Representative

Skyline Security
10.2021 - 12.2022

Barista/Server

Cultivation Kitchen
05.2019 - 03.2020

Cashier/Server

My Pizza Pub
01.2016 - 05.2019

Bachelor of Science - Hospitality Administration And Management

California State Polytechnic University, Pomona

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Sabrina Coronel