Hi, I’m
Sabrina Cortez
Colorado Springs,CO
Summary
Talented Customer Service Associate skilled in balancing customer needs with company demands. Demonstrates exceptional ability to foster loyalty and cultivate long-term customer relationships, consistently exceeding individual sales targets. Personable and proactive with natural ability to foster community relationships and drive engagement. Possesses comprehensive understanding of community needs and effective communication techniques, along with strong organizational and problem-solving skills. Committed to making positive impact through collaborative initiatives and effective outreach.
Overview
7
years of professional experience
1
Certification
Work History
Cheyenne Village
DSP
2024.03 - Current (2 education.years_Label & 5 education.months_Label)
Job overview
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Goodwill of Colorado Possabilities
DSP
2022.05 - 2024.04 (1 education.year_Label & 11 education.months_Label)
Job overview
- Offers essential support to those with intellectual and developmental disabilities.
- Performs personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks
- Fosters positive relationships between caretakers and individuals served
Goodwill of Colorado
Community Liaison
2023.01 - 2024.05 (1 education.year_Label & 4 education.months_Label)
Job overview
- Administer personalized assistance to people experiencing intellectual and developmental challenges.
- Arranged excursions to engage in various community-based activities and shopping.
Colorado Springs Senior Homes, Inc
Health Care Qmap
2020.01 - 2022.01 (2 education.years_Label)
Job overview
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Supported patient nutrition needs by preparing meals according to dietary restrictions and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Sunny Vista Senior Living Home
Qmap
2018.12 - 2019.10 (10 education.months_Label)
Job overview
- Company Overview: Independent Living through assisted living, memory support, short term rehabilitation and long-term care
- Assisted with medication
- Independent Living through assisted living, memory support, short term rehabilitation and long-term care
Country Club Assistant Living
Home Health Care Qmap
2018.05 - 2019.01 (8 education.months_Label)
Job overview
- Created customized care programs incorporating various cultural viewpoints.
- Elevated patient experience by consistently showing compassion.
Skills
- Ability to work in a group home
- Communication skills
- Ability to handle physical aspects of job
Certification
Qmap
First aid and CPR
Qmap
Administering and distributing medication knowledgeable with Mar knowledgeable and trained with the hoyer lift person transfer
Timeline
DSP
Cheyenne Village
2024.03 - Current (2 education.years_Label & 5 education.months_Label)
Community Liaison
Goodwill of Colorado
2023.01 - 2024.05 (1 education.year_Label & 4 education.months_Label)
DSP
Goodwill of Colorado Possabilities
2022.05 - 2024.04 (1 education.year_Label & 11 education.months_Label)
Health Care Qmap
Colorado Springs Senior Homes, Inc
2020.01 - 2022.01 (2 education.years_Label)
Qmap
Sunny Vista Senior Living Home
2018.12 - 2019.10 (10 education.months_Label)
Home Health Care Qmap
Country Club Assistant Living
2018.05 - 2019.01 (8 education.months_Label)