Sabrina Cotin
Quality Engineer
Orlando,FL
Summary
Talented Quality Assurance professional adept at testing software for compliance with design and customer specifications. Well-versed in manual testing and automation. Prior to transitioning to software tester, I maintained two different jobs without ever missing a day and could be undeniably counted on to perform my duties despite a loaded work-schedule. With a passion for learning, I attended a 200+ hour coding bootcamp to learn new skills (HTML, CSS, JS) while also sharpening existing skills. I am eager to prove myself as a reliable tester on a talented, results oriented team.
Overview
3
3
years of professional experience
Work History
Manual Software Tester
American Insurance Organization
Allentown, PA
07.2021 - 03.2022
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Teamed on planned tests and time-sensitive ad hoc requests.
- Assisted team with development of web-based applications in Agile environment.
- Wrote automated test suite for product and provided test coverage analysis.
- Collaborated with QA team to test software quality through manual and automated testing.
Customer Service Phone Agent
Apple
Orlando, FL
02.2019 - 01.2021
- Responded to customer comments and questions via LiveChat during shifts.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Documented and detailed calls and complaints using call center's CRM database.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
AA - Software Development
Nucamp Coding Bootcamp
Orlando Fl 04.2022 - 04.2022
Skills
Test planning
undefinedTimeline
AA - Software Development
Nucamp Coding Bootcamp
04.2022 - 04.2022
Manual Software Tester
American Insurance Organization
07.2021 - 03.2022
Customer Service Phone Agent
Apple
02.2019 - 01.2021
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