Sabrina Crawford

• Conducted client rounds to check on residents.
• Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
• Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
• Built and maintained positive staff relationships to promote teamwork and better serve clients.

Train new employees on how to get people to register to vote to make sure that all forms was filled out correctly

As a CSR I managed incoming calls and customer service inquiries, generating sales leads that develop into new customers,and identifying and assessing customers needs to achieve satisfaction.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Enhanced residents'' well-being by developing and implementing individualized care plans.
• Improved group home atmosphere by fostering a safe, supportive, and inclusive living environment.
• Provided personalized assistance to residents with daily tasks such as grooming, dressing, and meal preparation.
• Promoted resident independence by encouraging self-care and decision-making skills.
• Facilitated communication among residents, families, and staff to ensure accurate information sharing and collaborative care.
• Coordinated recreational activities for diverse groups of residents, promoting social interaction and mental stimulation.
• Maintained detailed documentation of resident progress, updating care plans as necessary to reflect changing needs or goals.

• Enhanced team productivity by implementing effective communication strategies and organizing group meetings.
• Streamlined daily operations for increased efficiency by delegating tasks and monitoring progress.
• Achieved operational goals with thorough planning and execution of project timelines.
• Improved employee retention, providing ongoing training and professional development opportunities.
• Boosted morale and fostered a positive work environment through team-building exercises and open communication channels.
• Ensured consistent quality control by regularly reviewing procedures, processes, and performance metrics.
• Developed strong relationships with clients, addressing their needs promptly and maintaining client satisfaction levels high.
• Spearheaded initiatives to drive organizational growth, identifying new business opportunities, and implementing innovative solutions.
• Maintained strict compliance with industry regulations as well as internal policies and procedures.
• Conducted comprehensive risk assessments for potential projects or ventures to ensure informed decision-making in line with company objectives.
• Delegated tasks to successfully involve all group members.
• Maintained strict adherence to health and safety policies and procedures to reduce sickness and injury.

• Streamlined call center processes for improved efficiency and reduced wait times.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Responded to customer requests for products, services, and company information.
• Processed customer service orders promptly to increase customer satisfaction.