Summary
Overview
Work History
Education
Skills
personal/ and professional references
Timeline
Generic

Sabrina Cruz

Wise,VA

Summary

Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Nurse Assistant/ Med Tech

Public Partnerships LLC
06.2011 - 03.2023
  • Administered medications as prescribed, maintaining accuracy and ensuring patient safety.
  • Assisted patients with activities of daily living, promoting independence and dignity.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.

Medicare Customer Service Representative

SYKES - US Center
11.2020 - 12.2021
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.

Housekeeping

Newark Beth Isreal Hospital
03.2006 - 02.2008
  • Improved patient satisfaction by maintaining a clean and comfortable hospital environment.
  • Assisted with laundry duties, including washing, drying, folding, and delivering clean linens to appropriate units within the hospital.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Cleaned elevators, glass, and planters in public areas.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Education

GED -

Regional Adult And Career Education
Gate City, VA
11.2007

Skills

  • Checklists and Recordkeeping
  • Carpet Steaming and Shampooing
  • Sweeping and Mopping
  • Productivity and Time Management
  • Minor Repairs
  • Work Orders
  • MSDS Knowledge
  • Strong Work Ethic
  • OSHA Compliance
  • Biohazard Disposal
  • Quality Control
  • Cleaning and Sanitizing

personal/ and professional references

Sue Daye  571-991-8339

Roger Adkins 276-275-1965

 

Timeline

Medicare Customer Service Representative

SYKES - US Center
11.2020 - 12.2021

Nurse Assistant/ Med Tech

Public Partnerships LLC
06.2011 - 03.2023

Housekeeping

Newark Beth Isreal Hospital
03.2006 - 02.2008

GED -

Regional Adult And Career Education

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Sabrina Cruz