Summary
Overview
Work History
Education
Skills
Timeline
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Sabrina Cummings

Sabrina Cummings

Garden Grove,CA

Summary

A self starter and highly trained Implementation Specialist with project scope analysis, systems configuration and troubleshooting expertise. Ambitious, career-focused with over ten years of experience in various areas of the Behavioral Health industry including but not limited to implementing quality improvement efforts to increase productivity and maintain the highest level of care and compliance standards. A diligent employee with the ability and experience to multitask on various complex assignments seeking to advance my career in the Behavioral Health Industry.

Overview

9
9
years of professional experience

Work History

Senior Lead Implementation Specialist

Lightning Step Technologies
Houston , TX
03.2023 - Current
  • Reviewed project scope ahead of installation to understand customer expectations and important details.
  • Conducted initial meetings to understand their needs and goals, helping them define project requirements, and developing implementation plans that align with their objectives.
  • Monitored progress of implementations in order to meet deadlines set by clients.
  • Provided feedback on product features or design elements that could improve usability or performance.
  • Create presentations and data visualizations to train users in proper use of software.
  • Assist clients in better understanding company software that the customer has purchased and how to use it efficiently.
  • Utilizing problem solving skills to develop solutions to customer needs without development.
  • Assisted with developing internal process changes to assist in time efficiency and overall user experience and satisfaction.
  • Troubleshooting and problem solving developmental bugs

West Coast Account Manager

Zen Charts, LLC
Boca Raton, FL
07.2017 - 03.2022
  • Monitored progress of implementations in order to meet deadlines set by customers.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained detailed records of all changes made during the implementation process.
  • Conducted training sessions for users on how to use the newly implemented software program.
  • Provided feedback on product features or design elements that could improve usability or performance.
  • Implemented customizations according to customer specifications while limiting custom development.
  • Feature design mock up and delivery to development engineers.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Responded promptly to all incoming inquiries from clients regarding product information or support requests.
  • Identified issues and made potential solution recommendations as problems developed, enabling quick project modifications.

Quality Improvement Coordinator

Simple Recovery
Costa Mesa, CA
04.2015 - 12.2018
  • Checked skill, compliance and competency of healthcare staff, tracking performance indicators, and provided guidance and support on continuous improvement.
  • Performed audits of services to ensure compliance with established guidelines.
  • Trained staff on new processes or procedures.
  • Collaborated with internal stakeholders to develop solutions that meet organizational objectives.
  • Developed and implemented strategies, policies, protocols, and standards to improve client care and efficiency within the organization.
  • Evaluated current processes, procedures, and systems to identify opportunities for improvement.
  • Created process maps to identify potential areas for improvement.
  • Identified and documented areas of quality improvement within the organization.
  • Facilitated meetings with cross-functional teams to discuss quality assurance initiatives.

Education

High School Diploma -

Santiago High School
Garden Grove, CA

Skills

  • Complex Issue Resolution
  • Effective Communication
  • Relationship Building
  • Account Manager/Customer Service
  • Training, Coaching, & Development
  • Strategic Planning
  • Process Development
  • Performance Improvements
  • Team Collaboration
  • Report Writing
  • Reporting and Documentation
  • Issue Resolution
  • Project Planning & Management
  • Time management & Organizational skills
  • Reliable working independently, as well as, in a team effort; ability to learn new skills rapidly
  • Team Leadership
  • Delegation

Timeline

Senior Lead Implementation Specialist

Lightning Step Technologies
03.2023 - Current

West Coast Account Manager

Zen Charts, LLC
07.2017 - 03.2022

Quality Improvement Coordinator

Simple Recovery
04.2015 - 12.2018

High School Diploma -

Santiago High School

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Sabrina Cummings