Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Timeline
Generic

Sabrina Dailey

Operations Management
Charlotte,NC

Summary

Results-driven encouraging, analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

24
24
years of professional experience

Work History

HR Manager & Franchisee Expert Consultant

The UPS Store 0984
Charlotte, NC
01.2018 - Current
  • Managed employee relations, investigating and resolving conflicts to maintain positive work environment.
  • Established clear succession plans to ensure leadership continuity during periods of transition or growth.
  • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
  • Used technologically relevant digital systems to manage payroll and benefits programs.
  • Built strong relationships with suppliers, negotiating favorable terms and ensuring timely delivery of products and services.
  • Identified areas for improvement in store layout design, enhancing overall appearance while maximizing space efficiency for improved shopping experience.
  • Increased franchise revenue by implementing effective marketing strategies and promoting customer loyalty programs.
  • Developed and executed local advertising campaigns to attract new customers and increase brand visibility by 100% within the community.

Operations & Customer Relations Manager - Partner

RemeDy Tax &Financial Services LLC
Charlotte, NC
01.2017 - Current
  • Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Made cash deposits, scheduled travel and supported staff
  • Created all forms for customer information, filed and securely stored clientele documentation
  • Instructed courses on in entry level Microsoft Excel, Word & Adobe products
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within industry sector.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Certified Notary Public & Electronic Notary

State Of North Carolina
Charlotte, NC
01.2005 - Current
  • Attended relevant conferences and workshops and seminars to stay informed of updates to relevant laws and regulations while continuously enhancing expertise,
  • Improved document accuracy by diligently reviewing and verifying signatures in notarized documents.
  • Maintained up-to-date knowledge on state regulations and laws, ensuring compliance with all requirements during notarizations.
  • Educated clients about importance of proper identification for notarial transactions, enhancing overall understanding and compliance.
  • Drafted and executed notarial affidavits in accordance with applicable laws.

Franchise Owner Operator

The UPS Store- Tyvola
Charlotte, NC
06.2002 - 01.2018
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
  • Maintained clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
  • Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
  • Spearheaded local charitable initiatives on behalf of franchise brand, enhancing public perception and goodwill within community.
  • Continuously monitored store appearance ensuring it met franchisor's visual standards; conducting frequent maintenance checks and improvements as needed.
  • Established strong relationships with local businesses to foster community support and drive foot traffic to franchise location.
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.

Buyer

Belk Stores
Charlotte, NC
06.2000 - 05.2010
  • Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
  • Responsible for planning, managing, selected, sourcing and purchasing of goods and merchandise to be sold in 225 retail stores
  • Maintained comprehensive database of supplier information, including contact details, capabilities, pricing structures, and lead times.
  • Participated in trade shows and conferences to stay informed of latest industry developments and maintain strong professional network.
  • Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
  • Managed budgets effectively by tracking expenses, analyzing variances, and making adjustments as needed to stay within financial targets.
  • Developed strong relationships with suppliers to secure favorable pricing terms and conditions for company's benefit.
  • Oversaw purchasing process from initiating requests to finalizing contracts to deliver smooth transaction.
  • Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
  • Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
  • Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits while meeting customer demand.
  • Aimed to source competitively looks and pricing from new as well as existing vendor to fulfill current trend and target customer demands while keeping healthy and profitable margin.

Education

Bachelor of Science - Applied Professional Sciences

University of South Carolina
Columbia, SC
05.2001 -

Master of Science - Management Information Systems

Webster University
Greenville, SC
05.2001 -

Skills

  • Diversity and Inclusion

  • Adaptability and Flexibility

  • Event Coordination

  • Volunteer Management

  • Microsoft Office Suite

  • Account Management

  • Brand representation

  • Coordination

  • Active Listening

  • Project management abilities

  • Travel Planning

  • Key stakeholder relationship building

  • Customer Relationship Management (CRM)

  • Diversity and Inclusion

Affiliations

Junior League of Greater Charlotte


Additional Information

Engaged in continuing education and update classes

Active Community and Advocacy volunteer

Timeline

HR Manager & Franchisee Expert Consultant

The UPS Store 0984
01.2018 - Current

Operations & Customer Relations Manager - Partner

RemeDy Tax &Financial Services LLC
01.2017 - Current

Certified Notary Public & Electronic Notary

State Of North Carolina
01.2005 - Current

Franchise Owner Operator

The UPS Store- Tyvola
06.2002 - 01.2018

Bachelor of Science - Applied Professional Sciences

University of South Carolina
05.2001 -

Master of Science - Management Information Systems

Webster University
05.2001 -

Buyer

Belk Stores
06.2000 - 05.2010

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Sabrina DaileyOperations Management