Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Sabrina Davis

Montgomery,Alabama

Summary

Customer Service Representative/Quality Analyst bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

HUMAN resource represenative

Adecco Staffing
01.2023 - Current
  • Receive inbound calls from the residents of New Mexico City assisting with applying and checking the status of their government assistance.
  • Schedule appointments and interviews for clients
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Adhere to the established call center standard operating procedures
  • Maintain an empathetic and courteous demeanor

COVID COLLECTOR & DATA ENTRY SPECIALIST

LUXOR SCIENTIFIC, LLC
08.2022 - 12.2022
  • Lead a group of up to 6 specimen collectors to travel to assigned schools and swab students for covid
  • Prepared specimen samples for storage and transportation and adhere to all HIPPA guidelines.
  • Resolves and document any problem with specimens.
  • Complete assignments with accuracy in a timely manner without compromising the quality of the patient sample.
  • Exercise good judgment in recognizing and correcting irregularities and/or unusual requests.

Quality Analyst

Perspecta Enterprise Solutions LLC
05.2018 - 04.2022
  • Contractor for the department of education, monitoring live and recorded calls, chats, emails, and paper mail regarding Federal Student Aid.
  • Improved product quality by implementing rigorous testing procedures and adhering to industry standards.
  • Top Secret Security Clearance
  • Adhere to the established call center standard operating procedures
  • Maintain an empathetic and courteous demeanor

COLLECTION REPRESENTATIVE

ALORICA
01.2016 - 04.2018
  • Answer and respond to inbound inquiries using various communication mediums
  • Improved customer satisfaction by promptly addressing and resolving account issues.
  • Collect on overdue balances and provide detailed billing explanations
  • Reduced delinquency rates through effective negotiation and payment plan arrangements with clients.
  • Use scripted responses to calls and document calls
  • Adhere to the established call center standard operating procedures
  • Maintain an empathetic and courteous demeanor

Education

GENERAL STUDIES -

Community College of Allegheny County
05.2015

CNA CERTIFICATION -

TRENHOLM STATE COMMUNITY COLLEGE
08.2013

HIGH SCHOOL DIPLOMA -

THE CALHOUN HIGH SCHOOL
05.2012

Skills

  • Knowledge of common operating systems (Microsoft Word, Excel, and PowerPoint, Salesforce)
  • Conflict resolution
  • User research
  • Usability testing
  • Project management
  • Collections
  • Time Management
  • Excellent Customer Service Skills
  • Mindfulness and critical thinking skills
  • Ability to work in a fast paced, multi-tasking environment and maintain production and quality standards determined by the clinical laboratory
  • Paperwork Processing
  • Telephone Reception
  • Technical Troubleshooting
  • Customer Support

Personal Information

Title: Quality Analyst/Customer Service

Timeline

HUMAN resource represenative

Adecco Staffing
01.2023 - Current

COVID COLLECTOR & DATA ENTRY SPECIALIST

LUXOR SCIENTIFIC, LLC
08.2022 - 12.2022

Quality Analyst

Perspecta Enterprise Solutions LLC
05.2018 - 04.2022

COLLECTION REPRESENTATIVE

ALORICA
01.2016 - 04.2018

GENERAL STUDIES -

Community College of Allegheny County

CNA CERTIFICATION -

TRENHOLM STATE COMMUNITY COLLEGE

HIGH SCHOOL DIPLOMA -

THE CALHOUN HIGH SCHOOL
Sabrina Davis