Summary
Overview
Work History
Education
Skills
Timeline
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Sabrina Davis

Orlando,FL

Summary

Dynamic and results-oriented professional with extensive experience at Holliday Inn Express, excelling in customer service and problem-solving. Demonstrated ability to enhance guest satisfaction and streamline operations, showcasing exceptional hospitality service expertise and time management skills. Proven track record in improving guest retention and satisfaction, leveraging both hard and soft skills to exceed employer expectations.

Overview

2
2
years of professional experience

Work History

Front Desk Agent

Holliday Inn Express
05.2022 - 02.2023
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.

Housekeeping Room Attendant

Holliday Inn Express
05.2022 - 02.2023
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Handled requests for extra linens, toiletries and other supplies.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Responded to requests from patrons for linens and toiletries.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.

Caregiver

ComForcare Home Care
05.2021 - 12.2021
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with medication management
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.

Education

Bachelor Of Education - Physical Education And Coaching

Warner University
Lake Wales, FL

Skills

  • Customer Service
  • Guest Services
  • Problem-solving skills
  • Cash Handling
  • Hospitality services
  • Time Management
  • Guest Relations
  • Oral and written communications
  • Hospitality service expertise
  • Guest accommodations
  • Listening Skills
  • Administrative Skills
  • Front Office Support
  • Housekeeping
  • Administrative Support
  • Reservations

Timeline

Front Desk Agent

Holliday Inn Express
05.2022 - 02.2023

Housekeeping Room Attendant

Holliday Inn Express
05.2022 - 02.2023

Caregiver

ComForcare Home Care
05.2021 - 12.2021

Bachelor Of Education - Physical Education And Coaching

Warner University

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Sabrina Davis