Sabrina Davis
Practice Coordinator, Prior authorization specialist, Referral coordinator
Summerville,SC
Work Preference
Overview
15
15
years of professional experience
1
1
Certification
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence. Healthcare professional skilled in administrative coordination and patient management. Brings valuable experience in optimizing practice operations and implementing best practices. Known for strong team collaboration and achieving high-quality results, adaptable to changing needs. Proficient in scheduling, patient communication, and office management.
Work History
Practice Coordinator
Novant Health
10.2024 - Current
- Athena Knowledgeable
- Excellent customer service skills, with the ability to manage patient expectations and provide a positive referral experience
- Managed daily operations of a busy medical practice, overseeing administrative staff and ensuring efficient workflow
- Knowledge of the referral process and insurance verification, including pre-authorization and authorization processes.
- Familiarity with insurance policies, such as Medicare, Tricare Prime, and other payer-specific guidelines.
- Strong multi-tasking abilities with the capability to manage multiple referrals simultaneously.
- Ability to communicate clearly and empathetically with patients and external partners
- Maintained inventory control systems for medical supplies and equipment, ensuring adequate stock levels at all times
- Served as point person for patient complaints or concerns, resolving issues promptly while maintaining high levels of customer satisfaction
- Enhanced patient experience by streamlining appointment scheduling and follow-up procedures.
- Implemented efficient workflow systems based on Lean principles leading to improved productivity among clinical support staff.
- Managed the recruitment, hiring, and onboarding process for new team members to maintain optimal staffing levels at all times.
- Maintained a clean, organized, and welcoming office environment for patients and staff members alike.
- Increased patient satisfaction by addressing concerns promptly and professionally.
- Ensured compliance with HIPAA regulations by implementing strict privacy policies throughout the practice.
- Reduced wait times for patients by efficiently managing daily clinic operations.
Patient Service Representative
Novant- HAND INSTITUTE OF Charleston
07.2024 - Current
- Greeted patients upon entry to enhance first impressions.
- Answered office phones and scheduled appointments efficiently.
- Checked in patients, collected demographics, entered data, and verified insurance details.
- Assisted with patient check-out, referral processing, and appointment scheduling.
- Collected co-pays and posted charges accurately.
- Managed authorization process for all incoming Occupational Therapy requests.
- Maintained thorough records of authorizations, ensuring accurate follow-up actions.
- Reviewed documentation for compliance with company policies and procedures.
- Verified insurance eligibility and coverage for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Patient Access Representative III-WFH
NOVANT HEALTH- ECH-Wound Care Center
06.2022 - 06.2024
- Oversaw front office and emergency room operations to enhance scheduling efficiency and patient relations.
- Managed filing and retrieval of medical records, ensuring accuracy of patient information.
- Collected co-pays and balanced financial transactions daily.
- Created new patient charts to streamline onboarding processes.
- Retrieved prior authorizations to facilitate timely delivery of patient care.
- Scheduled appointments while maintaining detailed records for billing and coding.
- Managed referrals to improve patient flow and service delivery.
- Generated patient estimates and processed ICD-10 codes, ensuring compliance with medical necessity.
Patient Access Representative II-Emergency Room
NOVANT HEALTH- East Cooper Medical Center
11.2019 - 06.2022
- Direct patient-service position as a front-line patient registration clerk.
- Patient registration for hospital inpatient, outpatient, and emergency room.
- Performed room transfers within hospital.
- Register patients in labor and delivery.
- Collect co pays and estimates patient liability.
- All functions related to patient's discharge.
- Maintain patient accounts and records.
- Coordinate insurance coverage and authorization
Patient Access Representative I
Medical University of South Carolina
11.2018 - 03.2020
- Scheduling appointments, maintaining medical records, billing, and coding information for insurance purposes.
- Verifying and preparing so patient accounts for inpatient and outpatient billing to maximize payment for hospital and clinic services.
- Provides high level of customer service while facilitating accurate and timely completion of registration.
Medical Front Office Program
MUSC
03.2015 - 05.2016
- HIPPA Training and Release Program
- Patient Documentation, registering patients
- Telephone Etiquette
- Medical terminology
- Medical coding
- Cpt/ICD codes
- Received Certificate of Completion
Education
Healthcare Administration (B.A) -
Ashford University
California09.2025
Skills
- ICD coding expertise (ICD-9, ICD-10)
- Healthcare records administration
- EHR/EMR proficiency
- Microsoft Office applications knowledge
- Customer service excellence
- Hospitality and call center experience
- Dependability in multitasking tasks
- Insurance verification processes and scheduling
- Dental office operations experience
- Dispute resolution techniques
Certification
- PATIENT ACCESS CERTIFICATION
- August 2017 to Present
- HIPPA Training and Release Program
- Patient Documentation, registering patients
- Telephone Etiquette
- Medical terminology
- Medical coding
- ICD-10
- Driver's License
- CPA
Timeline
Practice Coordinator
Novant Health
10.2024 - Current
Patient Service Representative
Novant- HAND INSTITUTE OF Charleston
07.2024 - Current
Patient Access Representative III-WFH
NOVANT HEALTH- ECH-Wound Care Center
06.2022 - 06.2024
Patient Access Representative II-Emergency Room
NOVANT HEALTH- East Cooper Medical Center
11.2019 - 06.2022
Patient Access Representative I
Medical University of South Carolina
11.2018 - 03.2020
Medical Front Office Program
MUSC
03.2015 - 05.2016
Healthcare Administration (B.A) -
Ashford University
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