Sabrina Denis
New York,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in niche beauty fragrance industry. Solid team player and supervision with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain client satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Beauty Fragrance Specialist
MACY’S HERALD SQUARE
10.2007 - Current
- Utilized effective communication skills to convey complex information about scent notes, ingredients, and brand history to customers of varying levels of expertise in the world of perfumery.
- Engaged to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Build client relationships calls and text daily on Myclient system
- Exceeded for performance and deadlines to comply with company’s plans and visions
- Collaborated with team members to achieve monthly sales goals and exceed customer satisfaction targets.
- Organizing work flow ensuring that employees understand their duties and delegated task
- Monitoring productivity and providing constructive feedback and coaching
- Cultivated positive relationships with vendor representatives, staying informed about upcoming launches and promotional opportunities.
- Trained new hires Created and Organized sales events
- Attended EAG monthly associate engagement meeting
Team Leader
HENNES & MAURITZ
01.2004 - 01.2006
- Reliable leader to support management team in day to day operations of store with help of Sales Advisors to ensure delivery on best customer experience for guest’s daily
- Knowledgeable about products handling and sales activities implementing new information in timely manner
- Built strong relationships with customers through positive attitude and attentive response.
- Assisted with new hire processing and existing training programs.
- Initiated timely response to emails, voicemails and written correspondence
Education
BA - History Minors in Honors Political Science
John Jay College of Criminal Justice of The City University of New York
New York, NY06.2016
Skills
- Expert in microsoft office
- Fluent in french
- Decision Making
- Dependable and Responsible
- Teamwork and collaboration
- Client relationship building
- Excellent Communication
- Team leadership
Timeline
Beauty Fragrance Specialist
MACY’S HERALD SQUARE
10.2007 - Current
Team Leader
HENNES & MAURITZ
01.2004 - 01.2006
BA - History Minors in Honors Political Science
John Jay College of Criminal Justice of The City University of New York
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