Sabrina Dirgham
West Newton,Massachusetts
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Brae Burn Country Club
06.2023 - 12.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Retail Sales Associate
Plato's Closet
03.2023 - 07.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Restaurant Hostess
Union Street Restaurant & Bar
05.2022 - 11.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Education
High School Diploma -
Newton North High School
Newtonville, MA06.2025
Skills
- able to perform/work well under high pressure/stressful environments
- Customer Service
- Strong multitasking
- Hospitality service expertise
- Active Learning
- Relationship Building
- Social Perceptiveness
- Flexible and Adaptable
- Warm and Friendly
- Display Setup
Timeline
Restaurant Hostess
Brae Burn Country Club
06.2023 - 12.2023
Retail Sales Associate
Plato's Closet
03.2023 - 07.2023
Restaurant Hostess
Union Street Restaurant & Bar
05.2022 - 11.2022
High School Diploma -
Newton North High School
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