Sabrina Drake
Nashua
Summary
Results-oriented employee with a passion for developing customer relationships. Years of dedicated experience in retail management, managing daily operations and boosting customer satisfaction. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals.
Overview
12
12
years of professional experience
Work History
Assistant Store Director
Sully's Superette
11.2023 - Current
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers.
- Provided coaching and mentoring to new hires, contributing to their success in the workplace.
- Developed a positive store culture by fostering open communication and promoting teamwork among employees.
Key Holder Supervisor
Sully's Superette
05.2017 - 11.2023
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity.
- Loaded and unloaded merchandise from trucks to stock sales floor and backroom spaces.
- Developed strong relationships with vendors, negotiating favorable terms for pricing or delivery options whenever possible.
Cashier
Sully's Superette
08.2015 - 05.2017
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Service and Food Champion
Taco Bell
03.2013 - 06.2015
- Reduced order processing time through effective multitasking and prioritization of tasks.
- Contributed to a positive workplace culture by collaborating with team members and displaying a strong work ethic.
- Efficiently operated point-of-sale systems, handling cash transactions accurately and securely.
- Expedited food preparation during peak hours, minimizing wait times for customers without compromising quality.
Education
Course Completion -
AG University
Sully's Superette05-2018
High School Diploma -
Pemrboke Academy
Pembroke02-2016
Skills
- Digital marketing expert Ran store's social media page for 3 years
- Customer service excellence
- Friendly and positive
- Customer experience management
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Data entry
- Computer and software proficiency
Timeline
Assistant Store Director
Sully's Superette
11.2023 - Current
Key Holder Supervisor
Sully's Superette
05.2017 - 11.2023
Cashier
Sully's Superette
08.2015 - 05.2017
Service and Food Champion
Taco Bell
03.2013 - 06.2015
Course Completion -
AG University
High School Diploma -
Pemrboke Academy
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