Summary
Overview
Work History
Education
Skills
Timeline
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Sabrina Dunn

Sabrina Dunn

Lawrenceburg,TN

Summary

Proven track record in enhancing patient care and clinic efficiency, notably at Cedar Recovery. Skilled in HIPAA compliance and patient scheduling, coupled with a compassionate approach, significantly improved patient satisfaction and streamlined operations. Demonstrated adaptability and a results-driven mindset, achieving top performance metrics in specimen collection accuracy. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

7
7
years of professional experience

Work History

Medical Assistant

Cedar Recovery
03.2019 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.

Patient Care Coordinator

Cedar Recovery
03.2019 - 05.2021
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.

Specimen Collector

PremierTox Laboratory
01.2018 - 05.2019
  • Enhanced patient comfort during collection by maintaining a clean, organized, and calming environment.
  • Maintained compliance with regulatory standards by staying current on industry best practices and adhering to established protocols.
  • Continually expanded knowledge base in regard to evolving industry trends as well as updates regarding specific medical conditions that could impact test results.
  • Contributed to overall infection control efforts within the facility through strict adherence to sanitation protocols during specimen handling and disposal processes.
  • Reduced patient wait times with effective scheduling and streamlined specimen processing techniques.
  • Exceeded performance metrics set forth by management in terms of both volume collected as well as accurate documentation completion rates.
  • Improved specimen collection efficiency by implementing standardized procedures and guidelines for staff.
  • Facilitated a positive work atmosphere by consistently demonstrating strong teamwork skills and offering support to colleagues when needed.
  • Assisted in the training of new Specimen Collectors, fostering a team-oriented work environment focused on quality patient care.
  • Printed results reports and submitted for review.
  • Completed in-house testing procedures for quick results.

Shift Leader

Krystal
02.2017 - 01.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
  • Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.

Education

High School Diploma -

Wayne County High School
Waynesboro, TN
05.2017

Skills

  • HIPAA Compliance
  • Patient Scheduling
  • Customer Service
  • Medical terminology knowledge
  • Vital Sign Monitoring
  • EMR / EHR
  • Direct Patient Care
  • Clinical Documentation
  • Reliable team player
  • Electronic Medical Records
  • Compassionate
  • CPR
  • Specimens collection and processing
  • Laboratory Specimen Collection
  • Appointment Setting
  • Patient Care Coordination
  • First Aid
  • Sterilization techniques
  • Medical office administration
  • Complex Problem-Solving
  • Adaptable
  • Reliable transportation

Timeline

Medical Assistant

Cedar Recovery
03.2019 - Current

Patient Care Coordinator

Cedar Recovery
03.2019 - 05.2021

Specimen Collector

PremierTox Laboratory
01.2018 - 05.2019

Shift Leader

Krystal
02.2017 - 01.2018

High School Diploma -

Wayne County High School

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