Summary
Overview
Work History
Education
Skills
Timeline
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Sabrina Duvall

Summary

Adept at simplifying complex financial concepts, I significantly enhanced client satisfaction and repeat business at Arvest Bank through exceptional mortgage support and customer communication. My expertise in document preparation and problem-solving, coupled with a track record of fostering collaborative team environments, underscores my results-driven approach.

Overview

7
7
years of professional experience

Work History

Mortgage Sales Assistant

Arvest Bank Group Inc.
08.2019 - Current
  • Organized successful open houses for potential buyers, creating opportunities for mortgage sales representatives to build relationships with potential clients.
  • Contributed to a cohesive work environment by actively participating in team meetings and collaborating effectively with colleagues.
  • Supported loan officers in managing their pipeline.
  • Delivered outstanding customer service by addressing client concerns and providing solutions.
  • Simplified complex financial concepts for clients, ensuring a comprehensive understanding of mortgage options.
  • Enhanced client satisfaction by providing exceptional mortgage support and timely assistance.
  • Assisted in preparing loan documents that met compliance standards while maintaining accuracy throughout each transaction.
  • Stayed informed on industry trends and regulations to provide accurate information and advice to both teammates and clients alike.
  • Developed strong rapport with clients through excellent communication skills, leading to repeat business and referrals.
  • Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
  • Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
  • Optimized workflow within the sales team by implementing efficient organization systems and processes.
  • Prepared marketing materials to attract new customers and promote available mortgage products.
  • Maintained up-to-date knowledge on various mortgage products offered by the company.

Teller

Great Southern Bank
01.2019 - 08.2019
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Educated customers on use of banking website and mobile apps.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Assisted with training of new tellers on policies and procedures.

Park Attractions Manager

F.A.C.E.
01.2018 - 01.2019
  • Coordinated cross-departmental collaboration, facilitating clear communication channels between teams.
  • Increased overall brand image by maintaining high standards of cleanliness throughout the park and implementing visual enhancements to attractions and facilities.
  • Oversaw daily operations for smooth-running park activities, addressing any issues promptly to minimize disruptions for guests.
  • Ensured compliance with safety regulations, regularly inspecting rides and attractions to maintain a secure environment for guests and employees.
  • Developed comprehensive employee training programs, resulting in a well-informed and highly capable workforce.
  • Drove employee engagement by creating opportunities for professional development and career advancement.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.

Education

Associate of Science - Occupational Therapy Assistant

Ozarks Technical Community College
Springfield, MO

Bachelor of Science - Science Teacher Education

Western Governors University
Salt Lake City, UT

High School Diploma -

Blue Eye High School
Blue Eye, MO
09.2016

Skills

  • Underwriting guidelines
  • Mortgage Knowledge
  • Document Preparation
  • Pipeline Management
  • Problem-Solving
  • Customer Service
  • Decision-Making
  • Customer Communication
  • File Management

Timeline

Mortgage Sales Assistant

Arvest Bank Group Inc.
08.2019 - Current

Teller

Great Southern Bank
01.2019 - 08.2019

Park Attractions Manager

F.A.C.E.
01.2018 - 01.2019

Associate of Science - Occupational Therapy Assistant

Ozarks Technical Community College

Bachelor of Science - Science Teacher Education

Western Governors University

High School Diploma -

Blue Eye High School

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Sabrina Duvall