Sabrina Duvall
Summary
Adept at simplifying complex financial concepts, I significantly enhanced client satisfaction and repeat business at Arvest Bank through exceptional mortgage support and customer communication. My expertise in document preparation and problem-solving, coupled with a track record of fostering collaborative team environments, underscores my results-driven approach.
Overview
7
7
years of professional experience
Work History
Mortgage Sales Assistant
Arvest Bank Group Inc.
401 N Walnut St, Harrison, AR 72601
08.2019 - Current
- Organized successful open houses for potential buyers, creating opportunities for mortgage sales representatives to build relationships with potential clients.
- Contributed to a cohesive work environment by actively participating in team meetings and collaborating effectively with colleagues.
- Supported loan officers in managing their pipeline.
- Delivered outstanding customer service by addressing client concerns and providing solutions.
- Simplified complex financial concepts for clients, ensuring a comprehensive understanding of mortgage options.
- Enhanced client satisfaction by providing exceptional mortgage support and timely assistance.
- Assisted in preparing loan documents that met compliance standards while maintaining accuracy throughout each transaction.
- Stayed informed on industry trends and regulations to provide accurate information and advice to both teammates and clients alike.
- Developed strong rapport with clients through excellent communication skills, leading to repeat business and referrals.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Optimized workflow within the sales team by implementing efficient organization systems and processes.
- Prepared marketing materials to attract new customers and promote available mortgage products.
- Maintained up-to-date knowledge on various mortgage products offered by the company.
Teller
Great Southern Bank
Branson MO
01.2019 - 08.2019
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Educated customers on use of banking website and mobile apps.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Assisted with training of new tellers on policies and procedures.
Park Attractions Manager
F.A.C.E.
Branson, MO
01.2018 - 01.2019
- Coordinated cross-departmental collaboration, facilitating clear communication channels between teams.
- Increased overall brand image by maintaining high standards of cleanliness throughout the park and implementing visual enhancements to attractions and facilities.
- Oversaw daily operations for smooth-running park activities, addressing any issues promptly to minimize disruptions for guests.
- Ensured compliance with safety regulations, regularly inspecting rides and attractions to maintain a secure environment for guests and employees.
- Developed comprehensive employee training programs, resulting in a well-informed and highly capable workforce.
- Drove employee engagement by creating opportunities for professional development and career advancement.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
Education
Associate of Science - Occupational Therapy Assistant
Ozarks Technical Community College
Springfield, MOBachelor of Science - Science Teacher Education
Western Governors University
Salt Lake City, UTHigh School Diploma -
Blue Eye High School
Blue Eye, MO09.2016
Skills
- Underwriting guidelines
- Mortgage Knowledge
- Document Preparation
- Pipeline Management
- Problem-Solving
- Customer Service
- Decision-Making
- Customer Communication
- File Management
Timeline
Mortgage Sales Assistant
Arvest Bank Group Inc.
08.2019 - Current
Teller
Great Southern Bank
01.2019 - 08.2019
Park Attractions Manager
F.A.C.E.
01.2018 - 01.2019
Associate of Science - Occupational Therapy Assistant
Ozarks Technical Community College
Bachelor of Science - Science Teacher Education
Western Governors University
High School Diploma -
Blue Eye High School