Sabrina Easley
Cape Coral,FL
Summary
Customer-focused and detail-oriented professional seeking a position as a Customer Service Representative at a wonderful company who could use another strong employee as a part of their team. Bringing over 10 years of experience in customer service, strong communication skills, and a comprehensive understanding of health insurance policies to deliver exceptional support and service to clients.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
BARunch
09.2021 - Current
- Assisted customers with product inquiries and provided accurate information on services.
- Addressed and resolved customer complaints, ensuring a positive experience.
- Processed transactions and managed billing inquiries.
- Training new employees on company policies and customer service best practices.
- Consistently met or exceeded performance metrics and customer satisfaction goals.
Customer Service Representative
New Horizons
01.2017 - 08.2020
- Handled an average of 25 customer inquiries per day via phone, email, and chat.
- Provided detailed information about health insurance policies, coverage options, and claims processes.
- Resolved customer complaints and issues efficiently, maintaining a high satisfaction rate.
- Documented customer interactions and updated records in the CRM system.
- Collaborated with team members and other departments to resolve complex issues.
- Conducted follow-ups to ensure customer satisfaction and retention.
Education
Bachelor of Science - Nursing
Rasmussen University
Fort Myers, FL12.2025
Certification - Insurance
Kaplan University
Birmingham, MI04.2018
Skills
- Excellent verbal and written communcation
- Strong problem-solving abilities
- Proficient in Microsoft office (Word, Excel, PowerPoint)
- Experience with CRM software (ex salesforce)
- Ability to hand high-pressure situations
- Empathy and active listening
- Comprehensive understanding of health insurance policies and procedures
- Team-oriented and collaborative
Additional Information
Dear future employer,
I am writing to express my interest in the Customer Service Representative position at your company as advertised. With over 10 years of experience in customer service and a strong understanding of health insurance policies, I am confident in my ability to provide exceptional support to your clients and contribute to your team’s success.
In my previous roles, I have developed a keen ability to communicate effectively and resolve customer issues promptly. My experience with CRM systems and my commitment to providing empathetic and accurate service make me a strong candidate for this position.
I am excited about the opportunity to bring my skills and experience to your wonderful company and help clients navigate their health insurance needs. Thank you for considering my application. I look forward to discussing how my background aligns with the requirements of your team.
Sincerely,
Sabrina Easley.
Timeline
Customer Service Associate
BARunch
09.2021 - Current
Customer Service Representative
New Horizons
01.2017 - 08.2020
Bachelor of Science - Nursing
Rasmussen University
Certification - Insurance
Kaplan University
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