Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

Sabrina Edwards

Crestview,FL

Summary

Accomplished Food Service Manager at Circle K with expertise in staff leadership and food safety management. Successfully implemented cost control measures, reducing waste by 15%. Known for fostering a positive work environment and enhancing customer satisfaction through effective communication and problem-solving skills. Proficient in ServSafe food management and quality control.

Professional with strong background in food service management. Skilled in optimizing operations, enhancing customer satisfaction, and maintaining high standards of quality and safety. Strong focus on team collaboration and adaptability to changing needs. Proven ability to lead teams, manage inventory, and ensure efficient service delivery. Reliable and results-driven with passion for achieving organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Caregiver

Veteran Directed Care Program
01.2025 - 09.2025
  • Provided compassionate care and support to individuals with diverse needs, enhancing overall well-being.
  • Assisted clients with daily living activities, promoting independence and dignity in care.
  • Monitored and reported changes in client conditions, facilitating timely interventions by healthcare professionals.
  • Coordinated medication management, ensuring adherence to prescribed schedules for optimal health outcomes.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Assistant Store Manager

Circle K
10.2024 - Current
  • Assisted in daily operations, ensuring store standards are met and maintained.
  • Supported inventory management by tracking stock levels and assisting with replenishment.
  • Provided customer service, addressing inquiries and resolving issues efficiently.
  • Collaborated with team members to implement visual merchandising strategies effectively.
  • Monitored sales floor activity to maintain a welcoming environment for customers.
  • Aided in the execution of promotional events, enhancing store visibility and customer engagement.
  • Maintained cleanliness and organization within the store to improve overall shopping experience.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Food Service Manager

Circle K
12.2023 - Current
  • Managed daily food service operations, ensuring compliance with health and safety regulations.
  • Trained and supervised staff on food preparation procedures and customer service standards.
  • Implemented inventory control measures to optimize stock levels and reduce waste.
  • Coordinated menu planning, incorporating seasonal ingredients to enhance offerings.
  • Monitored food quality and presentation, maintaining consistency across all dishes served.
  • Conducted regular team meetings to communicate goals, address challenges, and encourage collaboration.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
  • Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
  • Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
  • Oversaw training of more than 5 team members.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.

Customer Service Representative

Cefco Stores
03.2022 - 12.2023
  • Resolved customer inquiries and issues efficiently through active listening and problem-solving techniques.
  • Managed high-volume call traffic while maintaining quality service standards and customer satisfaction.
  • Coordinated with cross-functional teams to enhance service delivery and streamline processes.
  • Trained new team members on systems, protocols, and best practices for customer interaction.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.

Shoe Sales Associate

Marshalls Department Store
07.2022 - 06.2023
  • Assisted customers in selecting footwear that met their style and comfort preferences.
  • Maintained organized sales floor to enhance customer experience and product visibility.
  • Educated customers on product features and benefits, leading to informed purchasing decisions.
  • Collaborated with team members to achieve sales goals and improve store performance.
  • Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
  • Conducted inventory checks regularly to maintain stock levels and minimize discrepancies.
  • Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
  • Developed rapport with repeat customers, remembering names and preferences to provide tailored shopping experiences each visit.
  • Improved overall store appearance through diligent upkeep of shelves, display tables, and fitting areas during shifts.
  • Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
  • Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
  • Conducted regular price checks, keeping customers informed of current promotions and discounts available.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Boosted sales revenue with effective upselling of shoe accessories, such as insoles and cleaning products.
  • Collaborated with fellow associates to create visually appealing displays that showcased current trends and seasonal styles.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
  • Provided exceptional customer service, addressing complaints and concerns promptly and professionally.
  • Fostered a positive work environment through open communication channels among staff members which resulted in higher employee morale and increased productivity.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Customer Service Representative

Loves Travel Stop
06.2021 - 03.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Cross-trained and provided backup support for organizational leadership.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.

Cashier

Tom Thumb Food Stores
12.2020 - 06.2021
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawers and balanced registers at shift end.
  • Provided exceptional customer service, resolving inquiries and complaints promptly.
  • Assisted in training new cashiers on operational procedures and best practices.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Addressed customer needs and made product recommendations to increase sales.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Cashier

Pic N Save
11.2020 - 05.2021
  • Implemented inventory management practices to ensure product availability and organization.
  • Enhanced overall store experience by maintaining cleanliness and visual merchandising standards.
  • Collaborated with team members to streamline checkout processes during peak hours.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Reduced processing errors by meticulously following transaction procedures.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.

Cashier

Dollar Tree Stores
08.2018 - 05.2020
  • Analyzed sales trends to optimize product placement and increase customer engagement.
  • Stocked, tagged and displayed merchandise as required.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained accurate cash drawers and balanced registers at shift end.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Welcomed customers and helped determine their needs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Reduced processing errors by meticulously following transaction procedures.

Education

High School Diploma -

Crestview High School
Crestview, FL
06-1991

Skills

  • Customer service
  • Food storage
  • Food preparation
  • Cost control
  • Allergy awareness
  • Production records
  • Ordering supplies
  • Equipment management
  • Health inspections
  • Cost controls
  • Waste reduction
  • Sanitation standards
  • Food safety management
  • Safe food handling
  • ServSafe food manager
  • Delegating assignments and tasks

Certification

  • Licensed Food Safety Manager

Timeline

Caregiver

Veteran Directed Care Program
01.2025 - 09.2025

Assistant Store Manager

Circle K
10.2024 - Current

Food Service Manager

Circle K
12.2023 - Current

Shoe Sales Associate

Marshalls Department Store
07.2022 - 06.2023

Customer Service Representative

Cefco Stores
03.2022 - 12.2023

Customer Service Representative

Loves Travel Stop
06.2021 - 03.2022

Cashier

Tom Thumb Food Stores
12.2020 - 06.2021

Cashier

Pic N Save
11.2020 - 05.2021

Cashier

Dollar Tree Stores
08.2018 - 05.2020

High School Diploma -

Crestview High School

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