Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sabrina Efremenko

Staten Island, NY

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure Front-desk Receptionist position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.

Overview

3
3
years of professional experience

Work History

BDC Representative

Vip Automotives
Staten Island
04.2024 - 01.2025
  • Identified customer needs by asking questions and advising on best solutions.
  • Scheduled appointments for sales team and provided reminder phone calls to customers.
  • Ensured compliance with company standards related to BDC operations procedures and processes.
  • Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
  • Trained new hires to optimize profitability.
  • Resolved customer complaints in a timely manner.
  • Managed multiple tasks simultaneously while maintaining accuracy.
  • Monitored and responded to internet sales leads from company website and third party sites.
  • Produced sales documents, finalized deals and filed records.
  • Processed incoming calls, emails, and web chat requests promptly and professionally.
  • Provided assistance to other departments when needed.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.

Shipment Manager

Russelco
Cranbury
11.2022 - 04.2024
  • Ensured compliance with all local, state, and federal regulations pertaining to shipments and transportation.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Developed and maintained knowledgeable and productive team of employees.
  • Optimizing delivery routes for reduced emissions impact on the environment.
  • Assessed risks associated with each shipment''s specific logistics requirements.
  • Reduced shipping errors by closely monitoring inventory and conducting regular audits.
  • Implemented a new warehouse management system, increasing overall organization and productivity.
  • Built a positive work environment that encouraged collaboration among team members while emphasizing accountability towards individual responsibilities.
  • Managed a team of warehouse staff, ensuring proper training and adherence to safety protocols.
  • Optimized loading procedures, reducing time spent on preparing shipments for transport.

Restaurant Hostess

The Greene Turtle
05.2022 - 10.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.

Education

GED -

Kingsborough Community College
Brooklyn, NY
04-2025

Bachelor of Science - Business Administration And Management

Westminster International University in Tashkent
Tashkent, Uzbekistan
05.2022

Skills

  • Warehouse Management
  • Customer Relationship Management
  • Customer satisfaction
  • Shipment Tracking
  • Route Planning
  • Documentation Management
  • Worker Supervision
  • Team Collaboration
  • Team leadership
  • Relationship Building
  • Data Entry
  • Mentoring and training
  • Issue Resolution
  • Time management abilities
  • Multitasking capacity
  • Business development
  • Appointment setting

Languages

English
Full Professional
Russian
Native/ Bilingual
Uzbek
Professional

Timeline

BDC Representative

Vip Automotives
04.2024 - 01.2025

Shipment Manager

Russelco
11.2022 - 04.2024

Restaurant Hostess

The Greene Turtle
05.2022 - 10.2022

GED -

Kingsborough Community College

Bachelor of Science - Business Administration And Management

Westminster International University in Tashkent

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