Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Sabrina E. Gonzalez

Kyle,TX

Summary

As an enthusiastic individual with customer service and management skills. I am seeking a position where I can utilize both skill sets



Overview

7
7
years of professional experience
1
1
Certification

Work History

Third Key Holder

Specs Liquor And Bar Supply
08.2024 - Current
  • Maintained open communication with management regarding sales performance, employee relations, and suggested improvements for the store''s operations.
  • Implemented visual merchandising standards to create an appealing shopping experience for customers.
  • Improved sales floor presentation through regular maintenance of product displays, signage updates, and fixture arrangements.
  • Addressed customer inquiries and concerns promptly, resolving issues effectively to maintain loyalty and satisfaction.
  • Resolved escalated customer complaints professionally, retaining their business while upholding company policies.
  • Contributed to a positive work environment by fostering strong teamwork among staff members.
  • Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
  • Coordinated staff scheduling to ensure adequate coverage during peak hours without exceeding labor budgets.

Cashier Team Lead

Specs Liquor And Bar Supply
03.2024 - 08.2024
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Cashier

Specs Liquor And Bar Supply
09.2022 - 03.2024
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.

Delivery Expert

Dominos
08.2019 - 08.2022


  • Trained new incoming employees, showed them proper procedures
  • Resolved customer complaints professionally, taking necessary actions to improve service quality for future deliveries.
  • Handled food orders carefully, maintaining high standards of hygiene and presentation upon arrival at the destination.
  • Managed cash transactions, ensuring proper handling and reporting of payments received from customers.

Sandwich Artist

Subway
12.2018 - 09.2019


  • Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
  • Managed inventory levels, ensuring fresh ingredients were always available for menu items.
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.

Customer Service Representative

Dominos
01.2019 - 08.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Fitting Room Attendant/Cashier

Spirit
08.2018 - 11.2018
  • Organized clothing and accessories that customers had returned to fitting room desk.
  • Answered customer telephone calls to provide information about store policies and available merchandise.
  • Repackaged and tagged returned items for sales floor.
  • Welcomed each customer to fitting room with warm smile and kind words.
  • Efficiently processed returns by inspecting garments for damage, reattaching security tags, and returning items to their appropriate location on the sales floor.
  • Cleaned and maintained fitting rooms regularly.
  • Monitored customers for signs of theft.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Memorial High School
McAllen, Texas
06.2018

Skills

  • Team collaboration
  • Experienced in Microsoft Office applications
  • Effective multitasking
  • Goal-oriented mindset
  • Rapid learner
  • Effective peer and client communication
  • Attentive listener
  • Strong problem-solving skills
  • Strategic delegation
  • Facility upkeep
  • Effective team leadership
  • Customer service

Accomplishments

  • Supervised team of 18 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • TABC License - 2/3/2024-2/3/2026

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Third Key Holder

Specs Liquor And Bar Supply
08.2024 - Current

Cashier Team Lead

Specs Liquor And Bar Supply
03.2024 - 08.2024

Cashier

Specs Liquor And Bar Supply
09.2022 - 03.2024

Delivery Expert

Dominos
08.2019 - 08.2022

Customer Service Representative

Dominos
01.2019 - 08.2019

Sandwich Artist

Subway
12.2018 - 09.2019

Fitting Room Attendant/Cashier

Spirit
08.2018 - 11.2018

High School Diploma -

Memorial High School

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Sabrina E. Gonzalez