Sabrina Elbert
Boonville,MO
Summary
Picking:
Dynamic and results-driven professional with extensive experience at MBS Textbook Exchange, excelling in order picking and packing accuracy. Proven ability to meet tight deadlines while fostering teamwork and maintaining warehouse safety. Skilled in using barcode scanners and handling heavy lifting, contributing to a highly productive work environment.
Order Processing:
Professional with experience in order management and processing, ensuring efficient and accurate fulfillment of customer requests. Strong focus on team collaboration and adaptability, consistently meeting changing needs and deadlines. Skilled in inventory management, data entry, and customer service, with keen eye for identifying and resolving issues swiftly. Known for reliability and achieving results in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Picker
MBS Textbook Exchange
06.2014 - Current
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Verified proper labeling and identification on all orders before shipment.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
- Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Order Processing Representative
MBS Textbook Exchange
06.2017 - 08.2018
- Resolved customer complaints professionally, providing prompt solutions to maintain positive customer relationships.
- Improved customer satisfaction rates by consistently providing accurate and timely order updates to clients.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Expedited order fulfillment through precise coordination with warehouse staff, ensuring prompt shipment of products.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Processed returns and exchanges efficiently, minimizing inconvenience for customers while adhering to company guidelines.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
- Created and maintained detailed records of customer interactions, orders, and resolutions to enhance future service quality.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
- Handled sensitive client information securely and confidentially in accordance with data protection protocols.
Education
Associates - Nursing
State Fair Community College
Boonville, MOSkills
- Order picking
- Order preparation
- Warehouse safety
- Heavy lifting
- Pallet jack operation
- Packing accuracy
- Microsoft Word and Excel
Timeline
Order Processing Representative
MBS Textbook Exchange
06.2017 - 08.2018
Picker
MBS Textbook Exchange
06.2014 - Current
Associates - Nursing
State Fair Community College
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