Healthcare professional with over 5 years of experience in high-pressure environments. Expertise in organizing patient charts, preparing examination rooms, and assisting in diagnostic procedures, including laboratory testing and medication administration. Proven track record of exceptional performance in individual and team settings, with strong multitasking and prioritization skills. Recognized for high productivity and effective patient care, with a focus on communication and teamwork to enhance patient experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Nursing Care Partner
Sentara NORTHERN VA MED CENTER
12.2020 - Current
Supported diagnoses by taking blood samples from patients for laboratory testing.
Performed arterial cut-downs, inserted central lines, and inserted endotracheal tubes as part of trauma team.
Furthered skills by actively taking part in employee training and taking classes to improve skills.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Collaborated on evaluation of care plan outcomes, implementing or adjusting interventions accordingly.
Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
Identified and reported unsafe situations to maintain adherence to safety protocols.
Responded to patient requests with appropriate clinical and personal assistance.
Reviewed patient history to verify conditions and current medications.
Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.
Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
Evaluated patient histories, complaints, and current symptoms.
Provided skilled, timely and level-headed emergency response to critically-ill patients.
Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Recorded details regarding therapies to keep patient charts updated.
Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Lead Phlebotomist & Medical Assistant
Sentara Healthcare
12.2020 - Current
Centrifuged blood samples as outlined in clinical protocols.
Organized daily work based on collection priority.
Tracked collected specimens by initialing, dating, and noting times of collection.
Conducted venipuncture and other CT procedures.
Packaged and shipped specimens to central lab daily.
Completed proper sanitation and cleaning of equipment and work areas between patients.
Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Stocked phlebotomy cart or carrier with appropriate supplies.
Used personal protective equipment correctly to protect coworkers and patients.
Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Participated in continuing education programs to stay up to date on new technologies and procedures.
Addressed questions and concerns to educate patients on collection process and procedures.
Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Reviewed and processed requisitions for laboratory tests.
Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Performed laboratory tests to assist physicians in diagnosis.
Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
Collected blood samples in accordance with laboratory protocols and regulations.
Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
Monitored supply levels and placed orders for laboratory supplies.
Followed established safety protocols and standards to minimize risk of infection and injury.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Verified proper storage and transportation of specimens to laboratories.
Verified patients' identification for proper sample collection.
Participated in quality assurance and competency assessment initiatives.
Developed and implemented strategies to improve phlebotomy processes.
Assisted in training and onboarding new phlebotomists.
Provided guidance and support to laboratory personnel.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Sanitized, restocked, and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Obtained client medical history, medication information, symptoms, and allergies.
Performed medical records management, including filing, organizing and scanning documents.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Measured patient pulse oximetry.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Taught patients about medications, procedures, and care plan instructions.
Followed appropriate procedures to minimize patient's exposure to radiation.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Completed EKGs and other tests based on patient presentation in office.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Prepared lab specimens for diagnostic evaluation.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Collected pertinent data and calculations to aid physician in interpreting results.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Oriented and trained new staff on proper procedures and policies.
Collected and documented patient medical information such as blood pressure and weight.
Implemented care and efficiency improvements to support and enhance office operations.
Certified Phlebotomy Team Lead
Childrens clinic
Fredericksburg, Virginia
10.2024 - 04.2025
Trained and mentored new phlebotomists in best practices and techniques.
Ensured compliance with safety protocols and infection control standards.
Managed daily phlebotomy operations at a pediatric healthcare facility.
Administered vaccines to adolescents.
Blood draw on adolescents.
Vaccine ordering.
Managed five employees.
I made sure the lab was up to date with CLIA.
Ran the CBC machine.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Phlebotomist/Medical Assistant
Stafford primary & Urgent Care
04.2019 - 01.2021
Stocked phlebotomy cart or carrier with appropriate supplies.
Centrifuged blood samples as outlined in clinical protocols.
Addressed questions and concerns to educate patients on collection process and procedures.
Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Completed proper sanitation and cleaning of equipment and work areas between patients.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Education
Diploma -
APPOMATOX HIGH SCHOOL
06.2003
Skills
Medication and IV administration
Phlebotomy techniques
Patient assessment
Electronic medical records
Specimen handling
Infection control
Blood collection management
Clinical teamwork
Patient education
Laboratory compliance
Multidisciplinary collaboration
Problem solving
Attention to detail
Time management
HIPAA compliance
Multitasking and organization
Telephone etiquette
Accomplishments
Recognized for going above and beyond the call of duty.
Recognized for outstanding dedication to patient care.
Supervised team of 5 staff members.
Certification
BLS Certification, Present
CPR Certification, Present
First Aid Certification, Present
Medical Assistant, Present
Phlebotomist, Present
Additional Information
I have customer service skills and patient care skills I currently work for Sentara hospital on the cardiac floor. I also work for Stafford primary care and staff an urgent care as phlebotomist I also work in the epic an experience in the cure Md system and take calls to schedule appointment.
Assessments
Work style: Reliability, Proficient, 07/2019
Customer service, Familiar, 07/2021
Electronic health records: Best practices, Familiar, 07/2021
Supervisor of Environmental Services at Sentara Northern Virginia Medical CenterSupervisor of Environmental Services at Sentara Northern Virginia Medical Center