Hi, I’m
Sabrina Engelauf
Macon,GA
Summary
Accomplished Manager/Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, technical repairs and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals.
Overview
7
years of professional experience
2
Certification
Work History
TechMonk
Assistant Manager
02.2023 - Current
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
TechMonk
Apple Certified Macintosh Technician
02.2023 - Current
Job overview
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Managed call flow to respond to technical support needs of customers.
- Resolved service and technical problems for customers by asking clear and specific questions.
- Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
Caring Companions
Office Receptionist
08.2021 - 02.2023
Job overview
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
Caring Companions
Human Resources Manager
08.2021 - 02.2023
Job overview
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
PetSmart
Cashier
02.2020 - 02.2021
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
PetSmart
Salon Associate
02.2020 - 02.2021
Job overview
- Answered telephone calls to provide information and schedule new appointments.
- Handled animals safely and remained calm in different situations.
- Kept kennels clean, tidy and spaces stocked with items for pet or staff needs.
- Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
- Conducted basic grooming services with baths, brushing and nail clipping.
Reverent Senior Housing
Administrative Assistant
03.2019 - 10.2019
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Roosevelt Place
Elderly Caregiver
01.2017 - 03.2019
Job overview
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted disabled clients to support independence and well-being.
Education
Greenville High SchoolGreenville, GA
High School Diploma
05.2017
West Georgia Technical CollegeGreenville, GA
No Degree from Certified Nursing Assistant
2017
Skills
- Employee Performance Evaluations
- Recruiting and Interviewing
- Product and Service Knowledge
- Mobile Device Repair
- Computer Diagnostics
- System Maintenance
- Documentation and Reporting
- Activities of Daily Living
- Client Documentation
- Product Restocking
- Drawer Balancing
- Quality Assurance
- Technical Support
Certification
- Apple Certified Technician - Certified in many Apple product repairs
- CPR and First Aid Certified
Timeline
Assistant Manager
TechMonk
02.2023 - Current
Apple Certified Macintosh Technician
TechMonk
02.2023 - Current
Office Receptionist
Caring Companions
08.2021 - 02.2023
Human Resources Manager
Caring Companions
08.2021 - 02.2023
Cashier
PetSmart
02.2020 - 02.2021
Salon Associate
PetSmart
02.2020 - 02.2021
Administrative Assistant
Reverent Senior Housing
03.2019 - 10.2019
Elderly Caregiver
Roosevelt Place
01.2017 - 03.2019
Greenville High School
High School Diploma
West Georgia Technical College
No Degree from Certified Nursing Assistant
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