SABRINA ESPINO

• Assisted in communication between clients and team by addressing inquiries, scheduling appointments, and providing updates on property availability and rental options. Supported preparation and upkeep of vacation rental properties to maintain cleanliness and presentation standards for guest arrivals. Coordinated logistics of rental processes, including scheduling cleanings, inspections, and guest check-ins/check-outs for efficient operations. Managed client bookings and reservations by updating records and maintaining accurate databases for rental schedules, payments, and guest preferences. Provided personalized assistance to clients and guests by addressing needs, concerns, and special requests with professionalism and attentiveness. Aided in marketing and promotional activities, including social media management, to enhance visibility and attract potential clients.

Contacted healthcare case managers via phone and email to promote services and generate referrals. Built professional relationships with healthcare providers by communicating housing programs and referral processes. Managed outreach follow-ups and inquiries with timely responses. Maintained organized records of communications to track referral activity. Collaborated with internal teams to coordinate client placements and provided customer-focused service to connect individuals with housing resources.

• Facilitated smooth transactions for customers at Dairy Queen. Supported patrons in both dining area and drive-thru. Assisted in creating a welcoming environment for all guests.

• Served as main contact for clients in national debt relief program, providing support in English and Spanish. Addressed client inquiries quickly and accurately, updating them on process status and resolving questions. Facilitated communication between clients and departments, directing inquiries to correct channels. Updated client records with precision, ensuring information accuracy and completeness. Guided clients through program procedures and options, aiding informed decision-making. Handled client requests efficiently, demonstrating dedication to client satisfaction.

• Supported customer service operations by serving ice cream and preparing food items. Assisted in opening and closing procedures to maintain operational efficiency. Contributed to facility cleanliness to enhance customer experience.

• Assisted customers by addressing inquiries and resolving issues quickly and politely. Supported order processes by placing orders, tracking shipments, and updating customers. Managed customer complaints with professionalism and empathy, aiming for satisfactory resolutions. Provided detailed product information and recommendations to customers as needed. Processed refunds and returns according to company policies. Escalated complex issues to appropriate channels for further resolution.

• Assisted in back-office operations by maintaining current member profiles and managing appointment schedules. Supported data management efforts to uphold accuracy and compliance with member records. Coordinated appointments and facilitated communication through timely email correspondence.