Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

SABRINA ESPINOSA

Davenport,FL

Summary

Dynamic bilingual professional fluent in English and Spanish, equipped with exceptional communication and interpersonal skills. Demonstrates strong time management and organizational abilities, ensuring efficiency in fast-paced environments. A dedicated team player with a proven track record of successful collaboration, fostering positive relationships to achieve shared goals. Committed to delivering high-quality results while adapting to diverse challenges.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Quality Documentation Specialist

Nuance/Microsoft
01.2022 - 09.2024
  • Reviewed recorded doctor-patient appointments and created accurate clinical notes using the DAX (Dragon Ambient eXperience) system.
  • Transferred finalized notes into patients' Electronic Health Records (EHR).
  • Gained experience across multiple specialties, including internal medicine, pediatrics, urology, and neurology.
  • Graded and corrected notes utilizing the DAX Reporting and DAXOM systems.
  • Proficient in Microsoft Word, Excel, Teams, and CoPilot.
  • Demonstrated strong time management, discipline, and adaptability in a remote work setting.
  • Remote Position

Medical Assistant/Phlebotomist

Inman Medical Associates
11.2020 - 01.2021
  • Conducted patient interviews, documented medical history, and prepared patients for exams.
  • Obtained blood specimens through venipunctures and fingersticks.
  • Provided patient counseling and explained procedures in clear, compassionate terms.
  • Administered patient assessments and vital sign measurements to support clinical staff.
  • Managed electronic health records, ensuring accuracy and confidentiality of patient information.
  • Assisted in the preparation of examination rooms, maintaining sterile environments for procedures.
  • Educated patients on treatment plans, medications, and preventive care practices to enhance understanding.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

Customer Service Representative/Phlebotomist

ExamOne (Quest Diagnostics Company)
11.2018 - 09.2019
  • Assisted clients and insurance agents with scheduling and modifying appointments, maintaining a high level of professionalism.
  • Updated and managed customer information in the company’s database.
  • Performed venipunctures and fingersticks, ensuring specimen integrity using aseptic techniques.
  • Monitored quality control by following procedures, recording results, and identifying areas for improvement.

Medical Assistant/Phlebotomist

Plainfield Pediatrics
12.2017 - 08.2018
  • Coordinated patient scheduling and managed appointments to optimize clinic workflow.
  • Assisted healthcare providers with patient examinations, ensuring thorough documentation and accurate record-keeping.
  • Educated patients on treatment plans, medications, and preventive healthcare practices to enhance compliance.
  • Monitored vital signs and collected medical histories to support accurate diagnosis and treatment plans.
  • Assisted healthcare providers in preparing examination rooms and medical instruments.
  • Administered patient care, including vital sign monitoring and specimen collection.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Prepared and administered medications to alleviate patient symptoms.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

Cashier

Party City
04.2015 - 10.2015
  • Processed customer transactions efficiently using point-of-sale systems.
  • Resolved customer inquiries and complaints, enhancing overall satisfaction.
  • Managed cash handling and ensured accuracy in daily reconciliations.
  • Trained new staff on operational procedures and customer service best practices.
  • Maintained cleanliness and organization of checkout area to improve workflow.
  • Collaborated with team members to streamline checkout processes and reduce wait times.
  • Conducted inventory checks and assisted in restocking merchandise as needed.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Designed and implemented themed decor for various events, enhancing overall guest experience.

Cashier

Wendy’s
11.2014 - 01.2015
  • Operated cash registers, processed orders, and provided excellent customer service in a fast-paced environment.
  • Prepared and served food items in compliance with health and safety regulations.
  • Ensured cleanliness and sanitation of work areas, including equipment and utensils.
  • Assisted in inventory management, tracking stock levels, and minimizing waste.
  • Collaborated with team members to enhance service efficiency during peak hours.
  • Responded promptly to customer inquiries, ensuring a positive dining experience.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.

Education

Medical

Lincoln Technical Institute
Iselin, NJ
12.2017

Skills

  • Venipuncture expertise
  • Performing injections and vital assessments
  • Specimen integrity management
  • Efficient in managing appointments and records
  • Familiarity with healthcare compliance
  • Client-centric approach
  • Effective organization skills
  • Cross-functional teamwork
  • Analytical problem-solving
  • Organizational time strategies
  • Strong attention to detail
  • Strong task management
  • Dependable performance
  • Clear interpersonal communication
  • Proficient in organization techniques
  • Analytical decision-making
  • Focused listening
  • Versatile in dynamic environments
  • Accurate data entry
  • Healthcare documentation practices
  • Proficient in computer applications
  • Experienced in medical terminology usage
  • Strong personal drive

Certification

  • Registered Medical Assistant (American Medical Technologists)
  • Certified Phlebotomy Technician (National Healthcareer Association)

Languages

Spanish
Native or Bilingual

Timeline

Quality Documentation Specialist

Nuance/Microsoft
01.2022 - 09.2024

Medical Assistant/Phlebotomist

Inman Medical Associates
11.2020 - 01.2021

Customer Service Representative/Phlebotomist

ExamOne (Quest Diagnostics Company)
11.2018 - 09.2019

Medical Assistant/Phlebotomist

Plainfield Pediatrics
12.2017 - 08.2018

Cashier

Party City
04.2015 - 10.2015

Cashier

Wendy’s
11.2014 - 01.2015

Medical

Lincoln Technical Institute

Similar Profiles

CREATE PROFILE