Sabrina Eversole

• Greeted clients and visitors in a professional and friendly manner, creating a positive first impression
of the law firm
• Managed incoming calls on a multi-line phone system, directing calls to appropriate attorneys and staff
members
• Scheduled appointments for clients, ensuring efficient use of attorney's time and minimizing wait times
• Provided general information about the law firm's services to potential clients over the phone or in
person
• Updated client contact information in the database regularly to ensure accurate records were
maintained
• Handled sensitive/confidential information with utmost discretion while adhering to privacy regulations
(e.g., HIPAA)
• Responded promptly to inquiries from clients or other parties regarding case status updates or
appointment changes
• Participated in training sessions or workshops to enhance skills in customer service and administrative
tasks
• Achieved an answer rate of 99%
• Achieved a bonus in all categories in the first 6 month evaluation

• Thoroughly prepare front and back of house to open in a timely manner
• Assist customers with proper knowledge of the menu when making decisions about their meal
• Manage multiple tables and large parties (up to 90)
• Taking orders and entering them into a POS system (7 years of experience using multiple POS systems)
• Experience training for multiple positions including Hosting and Serving
• Experience with trays and food running
• Properly preparing tickets in the window to be ran to the customer
• Having knowledge about the store's alcohol offerings and specialty drinks to offer to customers
• Signing customers up for the rewards program using the POS and reminding repeat customers to use it for customer retention
• Effortlessly upselling tickets by using friendly demeanor and knowledge of the menu.

• Take To Go orders over the phone
• Insure online orders are entered accurately into the POS system
• Properly package To Go orders for pickup and give them to the correct customer or Uber/DoorDash driver
• Welcome customers into the restaurant with a smile and friendly demeanor
• Creating floor plans pre-shift for the staff based on knowledge of the staff and provided information
• Seat customers in assigned sections
• Clean menus after use and maintain bathrooms throughout and after shift
• Take reservations over the phone and enter them into the tablet with the proper provided information
• Manage seating for big parties
• Effectively communicate with servers
• Experience training multiple incoming hosts.

• Sold brewed kava, kratom, and coffee to customers
• Made connections with customers by remembering names and orders causing repeat customers
• Sold vapes, CBD, Delta products, and other forms of kratom and kava
• Memorized product information to make sure customer has the proper explanation and receives the product they are looking for
• Managed the store during solo shifts
• Made suggestive sales using knowledge of the stores products
• Closed the store at the end of shift by cleaning and stocking
• Changed kegs when they had popped by cleaning and refilling them.

• Consistently completed on-time deliveries
• Trained new employees
• Communicated customer complaints to Manager
• Operated GPS for accurate routing
• Used time management skills to meet time quotas
• Received Gift Cards for successful mystery calls
• Marketed extra cheese and desserts
• Worked the prep table and fry station.
• Earned bonus for successfully serving secret shoppers.

• Opened and closed restaurant
• Greeted customers
• Worked the cash register
• Counted out cash drawers
• Stocked shelves
• Resolved customer complaints
• Marketed extra items to customers
• Prepared sauces and cut vegetables for the kitchen.