Sabrina Farrell
Troy
Summary
Adaptable professional with 5+ years of experience and a proven knowledge of customer service and customer satisfaction. Aiming to leverage my skills to successfully fill the Clinical role at your company.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Community Care Physicians
10.2024 - Current
- Collected and documented patient medical histories accurately to ensure comprehensive records.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Medical Assistant
Albany OB-GYN
05.2023 - 09.2024
- Assisted providers with patient examinations and procedures, ensuring comfort and safety.
- Managed patient scheduling and follow-up appointments to optimize clinic workflow.
- Prepared examination rooms and maintained medical supplies inventory for efficient operations.
- Educated patients on treatment plans, medications, and preventive care measures.
PCT (Patient Care Technician)
WellNow Urgent Care
09.2020 - 05.2023
Call Center Representative
Spectrum
01.2020 - 04.2020
- Answer incoming calls and respond to customer's emails. Management and resolve customer complaints. Sell products and place customer orders in the computer system. Identify and escalate issues to supervisors.
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center “scripts” when handling different topics
- Identifying customers’ needs, clarify information, research every issue and providing solutions
Costumer Service Representative
Conduent
06.2019 - 01.2020
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
Call Center Agent
Earl B Feiden
04.2019 - 05.2019
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
Education
High School Diploma - undefined
SCHENECTADY HIGH SCHOOL
Schenectady, NY08.2014
Skills
- Microsoft Office
- Microsoft Powerpoint (3 years)
- Sales
- Upselling
- Telemarketing
- Cold Calling
- Salesforce
- Negotiation
- TouchWorks
- Vital Signs (3 years)
- Medical Terminology (3 years)
- EMR Systems (3 years)
CUST
Authorized to work in the US for any employer
Timeline
Medical Assistant
Community Care Physicians
10.2024 - Current
Medical Assistant
Albany OB-GYN
05.2023 - 09.2024
PCT (Patient Care Technician)
WellNow Urgent Care
09.2020 - 05.2023
Call Center Representative
Spectrum
01.2020 - 04.2020
Costumer Service Representative
Conduent
06.2019 - 01.2020
Call Center Agent
Earl B Feiden
04.2019 - 05.2019
High School Diploma - undefined
SCHENECTADY HIGH SCHOOL