Sabrina Ferandez
Mesa,AZ
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude with willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Customer Care Representative
Lovelace Health System
02.2025 - Current
- Assisted patients with inquiries and concerns, ensuring clear communication and support.
- Managed appointment scheduling using electronic health record systems for efficient patient flow.
- Provided detailed information on services, facilitating patient understanding and satisfaction.
- Resolved customer issues promptly, enhancing overall service quality and patient experience.
- Navigated multiple computer systems and applications to find information.
- Provided a bridge of information between Virtual Care Providers and patients
VIRTUAL CARE COORDINATOR
NextCare
09.2023 - 01.2026
- Coordinated patient care plans to ensure timely services and resource allocation
- Developed and maintained relationships with healthcare providers to streamline communication
- Monitored patient progress and adjusted care plans based on feedback and outcomes
- Verified patient insurance and collected payments
- Used company software and databases to maintain records of services performed and patient conditions.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
Customer Service Representative
GC Services
01.2020 - 06.2023
- Managed high-volume customer inquiries through phone and email channels, ensuring timely resolutions.
- Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
- Analyzed customer feedback to identify trends and implement improvements in service quality.
- Implemented process improvements to streamline call handling and reduce wait times.
Restaurant Hostess/Customer Service Cashier
Fort Mcdowell Casino - Fountain Hills AZ
06.2015 - 12.2019
- Greeted and seated guests, ensuring smooth flow of dining area.
- Managed reservation system, optimizing table turnover and guest satisfaction.
- Coordinated with kitchen and service staff to enhance guest experience.
- Trained new hostesses on operational procedures and customer service standards.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Monitored inventory levels and assisted in restocking merchandise as needed.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Psychology
Arizona State University
Tempe, AZHigh School Diploma -
Mesa High School
Mesa, AZ05-2010
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Payment processing
- Appointment scheduling
- Billing coordination
- Multitasking and organization
- Adaptability and flexibility
- Point-of-sale system
- Computer skills
- Customer data confidentiality
- Policies and procedures adherence
Timeline
Customer Care Representative
Lovelace Health System
02.2025 - Current
VIRTUAL CARE COORDINATOR
NextCare
09.2023 - 01.2026
Customer Service Representative
GC Services
01.2020 - 06.2023
Restaurant Hostess/Customer Service Cashier
Fort Mcdowell Casino - Fountain Hills AZ
06.2015 - 12.2019
No Degree - Psychology
Arizona State University
High School Diploma -
Mesa High School