Sabrina Ferandez
Mesa,AZ
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude with willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Customer Care Representative
Lovelace Health System
Albuquerque, NM
02.2025 - Current
- Assisted patients with inquiries and concerns, ensuring clear communication and support.
- Managed appointment scheduling using electronic health record systems for efficient patient flow.
- Provided detailed information on services, facilitating patient understanding and satisfaction.
- Resolved customer issues promptly, enhancing overall service quality and patient experience.
- Navigated multiple computer systems and applications to find information.
- Provided a bridge of information between Virtual Care Providers and patients
VIRTUAL CARE COORDINATOR
NextCare
Tempe, AZ
09.2023 - 01.2026
- Coordinated patient care plans to ensure timely services and resource allocation
- Developed and maintained relationships with healthcare providers to streamline communication
- Monitored patient progress and adjusted care plans based on feedback and outcomes
- Verified patient insurance and collected payments
- Used company software and databases to maintain records of services performed and patient conditions.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
Customer Service Representative
GC Services
Mesa, AZ
01.2020 - 06.2023
- Managed high-volume customer inquiries through phone and email channels, ensuring timely resolutions.
- Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
- Analyzed customer feedback to identify trends and implement improvements in service quality.
- Implemented process improvements to streamline call handling and reduce wait times.
Restaurant Hostess/Customer Service Cashier
Fort Mcdowell Casino - Fountain Hills AZ
Fountain Hills, AZ
06.2015 - 12.2019
- Greeted and seated guests, ensuring smooth flow of dining area.
- Managed reservation system, optimizing table turnover and guest satisfaction.
- Coordinated with kitchen and service staff to enhance guest experience.
- Trained new hostesses on operational procedures and customer service standards.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Monitored inventory levels and assisted in restocking merchandise as needed.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Psychology
Arizona State University
Tempe, AZHigh School Diploma -
Mesa High School
Mesa, AZ05-2010
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Payment processing
- Appointment scheduling
- Billing coordination
- Multitasking and organization
- Adaptability and flexibility
- Point-of-sale system
- Computer skills
- Customer data confidentiality
- Policies and procedures adherence
Timeline
Customer Care Representative
Lovelace Health System
02.2025 - Current
VIRTUAL CARE COORDINATOR
NextCare
09.2023 - 01.2026
Customer Service Representative
GC Services
01.2020 - 06.2023
Restaurant Hostess/Customer Service Cashier
Fort Mcdowell Casino - Fountain Hills AZ
06.2015 - 12.2019
No Degree - Psychology
Arizona State University
High School Diploma -
Mesa High School