Hi, I’m
Sabrina Ferguson
Operations Specialist
Hattiesburg,MS
Summary
Years of experience working in customer service with management experience, commitment to high standards of service, performance, and integrity. Dedicated and reliable with strong leadership skills to motivate employees, to achieve performance goals and productive metrics demonstrating proficiency in performance. Experienced Quality Control Inspector skilled at inspections, assessments and reporting on quality issues. Accomplished at helping companies dramatically improve production through quality control enhancements. Works well with production teams on correcting negative trends and driving improvements.
Overview
18
years of professional experience
Work History
Kohler Energy
Quality Inspector
12.2021 - Current
Job overview
- Performed regular calibration checks on measurement tools, guaranteeing accurate readings during inspections.
- Collaborated closely with operations managers to address any quality concerns arising during production runs.
- Identified and helped resolve non-conforming product issues.
- Utilized gauges, tools and equipment to complete in-depth assessments.
- Reduced defects in production by implementing meticulous inspection processes and protocols.
- Monitored production operations for compliance with specifications and promptly reported defects.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
SaviLinx
Operations Supervisor
06.2023 - 03.2024
Job overview
- Supervised and lead team of operational staff to ensure effective and efficient operations
- Monitor and analyze key performance metrics to identify areas for improvement and implement changes as needed.
- Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
MAXIMUS
Operations Supervisor
09.2013 - 12.2021
Job overview
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Led cross-functional teams to improve project execution, enhancing overall operational efficiency.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Secure Watch Security Systems
Manager
02.2011 - 09.2013
Job overview
- Evaluated employees performance, set goals, and developed improvement plans.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
Payless ShoeSource
Assistant Manager
01.2007 - 01.2011
Job overview
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
Education
Studied Business Administration
University of Southern MS
Antonelli Community College, Hattiesburg, MS
Associate Of Applied Science from Information Technology
05.2011
Copiah Lincoln Community College, Wesson, MS
Associate of Arts from Business Administration And Management
05.2001
Bogue Chitto High School, Bogue Chitto, MS
High School Diploma
05.1998
Skills
- Measuring skills
- Measurement techniques
- Quality Management
- Technical knowledge
- Reporting and analysis
- Quality Assurance Controls
Timeline
Operations Supervisor
SaviLinx
06.2023 - 03.2024
Quality Inspector
Kohler Energy
12.2021 - Current
Operations Supervisor
MAXIMUS
09.2013 - 12.2021
Manager
Secure Watch Security Systems
02.2011 - 09.2013
Assistant Manager
Payless ShoeSource
01.2007 - 01.2011
Studied Business Administration
University of Southern MS
Antonelli Community College
Associate Of Applied Science from Information Technology
Copiah Lincoln Community College
Associate of Arts from Business Administration And Management
Bogue Chitto High School
High School Diploma
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