Sabrina Ferry
Jacksonville,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
28
28
years of professional experience
Work History
Catering Warehouse Manager
Catering by Liz Grenamyer
08.2023 - 07.2024
- Conducted periodic audits of inventory levels to ensure accuracy, identifed discrepancies for swift resolution.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Oversaw upkeep of equipment and physical condition of warehouse, identified and ordered needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Trained and worked with staff for successful client experience on event
Store Front Supervisor
Catering by Liz Grenamyer
11.2019 - 08.2023
- Maintained relationships with other departments in the organization to uphold the white glove service that is to be provide to ensure the standards are upheld of the business owner while using
- Utilize strong communication skills, adaptability and willingness to learn
- Contributed to the development of long-term goals and operational plans for the front-end department, aligning with overall company vision and direction.
- Managed cash registers and reconciled daily
- Professionally interact with clients in person, by phone and email for everyday orders, special request orders and events
- Collaborated with management to develop employee training programs, resulting in a more knowledgeable workforce.
Senior Loan Processor III/Jr. Underwriter
Digital Risk
12.2013 - 08.2017
- Self-motivated to meet or exceed business and personal goals and production expectations while maintaining exceptional support
- Working relationship and partnership with Mortgage Loan Officers, their assistants, and 3rd party vendors
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Assisted in training junior loan processors, resulting in increased productivity across the team.
- Provided quick turnaround times to maintain fast-past schedule.
Senior Loan Processor
JPMorgan Chase
02.2012 - 09.2013
- Managed a pipeline of Conventional and FHA purchase and refinance loans
- Performed welcome calls on all new loans and completed weekly status calls with borrowers to ensure great customer service
- Obtained from borrower any documents needed by underwriting for final loan approval
- Worked with title and appraisal vendors to ensure appraisal report and title report were accurate and requested corrections when needed
- Ensured loans were complying for quality audits
- Once loan was approved, submitted to closing and coordinated a closing time and location with borrower, mortgage banker\loan officer and title company
Loan Processor
PHH Mortgage
10.2002 - 07.2010
- Worked together with clients to provide the required documentation for loan processing and updates to ensure closing dates are met
- I utilized my skills to make each transaction smooth and easy and continue to provide excellent service to maintain future business
- Assisted on special projects in other departments for processing loans from application to closing
Inventory Control Manager
CompUSA
01.1998 - 04.2002
- Completed daily counts of store inventory
- Managed different reports and paperwork to maintain accurate inventory results
- Involved in training new employees for Inventory Control position
Front End Supervisor
CompUSA
08.1996 - 08.1997
- In charge of cashiers performing daily duties and providing good customer service
- Maintained all necessary paperwork to properly run the cash office and ensure that the registers and all money were secure and controlled
- Involved in training new employees for the cashier position
Education
High School Diploma -
Terry Parker High School
Jacksonville, FL01.1997
BS Degree - Interior Design
Florida State University
Tallahassee, FL01.2002
Skills
- Customer Service Expertise
- Workforce Optimization
- Team building and leadership
- Quality assurance
- Analytical Problem-Solving
- Client Support
- Efficient Data Management
- Effective Problem-Solving
- Active Listening
Timeline
Catering Warehouse Manager
Catering by Liz Grenamyer
08.2023 - 07.2024
Store Front Supervisor
Catering by Liz Grenamyer
11.2019 - 08.2023
Senior Loan Processor III/Jr. Underwriter
Digital Risk
12.2013 - 08.2017
Senior Loan Processor
JPMorgan Chase
02.2012 - 09.2013
Loan Processor
PHH Mortgage
10.2002 - 07.2010
Inventory Control Manager
CompUSA
01.1998 - 04.2002
Front End Supervisor
CompUSA
08.1996 - 08.1997
BS Degree - Interior Design
Florida State University
High School Diploma -
Terry Parker High School
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