Sabrina Florez

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.

• Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
• Facilitated employee termination process and performed employee exit interviews to relay pertinent information to appropriate personnel.
• Enhanced employee performance by developing and implementing comprehensive training programs.
• Conducted full-cycle recruitment to meet company staffing goals and maintain effective business operations.
• Created and implemented employee benefit education plan and answered benefit-related questions to help employees select options.
• Shared responsibility with supervisor for updates, troubleshooting and maintenance of HRIS software system.
• Facilitated communication between employees and management through team building exercises and open forums.
• Created and oversaw

forklift training programs for operations.

• Use programs such as Workday,

Global time sheets

• Provided one-on-one coaching sessions tailored specifically toward individual employee goals and areas needing improvement.
• Streamlined onboarding processes for new hires, resulting in reduced time to productivity.
• Ensured compliance with industry regulations by delivering mandatory trainings as required by law or certification standards.

• Implemented cost-saving measures in ingredient sourcing, reducing overhead expenses without compromising quality.
• Coordinated cross-training initiatives among staff members to improve overall team versatility during peak hours or absences.
• Streamlined production processes by identifying bottlenecks and reallocating resources for improved efficiency.
• Increased customer loyalty with personalized service, addressing concerns promptly and professionally.
• Enhanced bakery team productivity by implementing efficient work processes and schedules.
• Trained new team members on bakery operations, ensuring adherence to company standards and procedures.
• Managed inventory control, ordering supplies, and minimizing waste to maximize profitability.
• Monitored baking equipment maintenance schedules, ensuring timely repairs for uninterrupted workflow.
• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.

• Developed strong relationships with clients, resulting in increased repeat business and referrals.
• Enhanced customer satisfaction by efficiently managing photo projects and ensuring timely delivery.
• Proactively addressed potential obstacles within projects by anticipating challenges and adjusting plans accordingly.
• Complied with industry regulations regarding copyright laws by diligently tracking image usage rights agreements.
• Implemented quality control measures, leading to a consistent improvement in the final product.
• Oversaw budget management for photography department, ensuring cost-effective allocation of resources.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Generated repeat business through exceptional customer service.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

• Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
• Resolved and investigated complaints regarding service and food quality to prevent loss of business.
• Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
• Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
• Assessed staffing needs and recruited new staff using newspaper advertisements, job fairs and social media.
• Managed financial transactions accurately, maintaining detailed records for accounting purposes.
• Handled business administration functions such as payroll, cash register counting, and supply ordering.

• Ensured compliance with all company policies as well as local, state, and federal regulations during each event.
• Provided exceptional customer service throughout each event, addressing inquiries promptly and professionally.
• Utilized effective time management skills to balance multiple competing tasks while maintaining a high level of productivity during events.
• Assisted in the development of training materials for the Demo Event Specialist team, improving overall team performance.
• Enhanced brand presence by creating visually appealing and informative display setups for events.