Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sabrina Forge

Clarksville,TN

Summary

Dependable Service Coordinator with a strong background in managing and improving service operations. Demonstrated ability to coordinate multiple tasks, prioritize workloads, and communicate effectively with both customers and team members. Known for enhancing customer satisfaction by identifying issues promptly and resolving them efficiently. Proven track record of making impactful changes, leading to improved operational efficiency and increased customer retention rates.

Overview

13
13
years of professional experience

Work History

Service Coordinator

Jenkins and Wynne Honda
Clarksville, TN
10.2023 - 05.2025
  • Provided customer service to ensure client satisfaction.
  • Coordinated service schedules and appointments with customers.
  • Handled incoming calls and inquiries from customers regarding services offered.
  • Followed up with technicians and managers to receive and communicate status updates.
  • Toggled between multiple systems and databases to look up information and update records.
  • Facilitated communication between clients, service providers, and internal teams.
  • Monitored email and phone communication to provide prompt responses and solutions.
  • Provided timely feedback to management on service failures and customer concerns.
  • Confirmed completed or closed work order by reviewing notes and following up on pending items.
  • Identified needs of customers promptly and efficiently.
  • Created detailed reports on special-ordered parts for repairs and recall appointments for managers.

Customer Account Representative

Assurance via Instant Teams
Clarksville, TN
03.2022 - 10.2022
  • Engaged remotely with over 200+ customers daily by facilitating outbound calls in response to their interest in available insurance products.
  • Verified client information, maintaining an accurate and up-to-date record within the internal system
  • Connected customers to the correct representative in the event of escalated needs, to ensure their satisfaction.
  • Developed strategies for improving customer retention rates.
  • Collaborated with other departments to ensure smooth delivery of services to customers.

Caregiver

Forge Household
Loomis, CA
06.2015 - 03.2022
  • Served as the primary caretaker for a household of four, ensuring the coordination of schedules, medical appointments, extracurricular activities, and travel arrangements.
  • Managed household responsibilities, including maintaining the monthly operational budget, coordinating relocations, meal planning, and ensuring the well-being and development of all family members.
  • Operated a personal business providing childcare to up to three additional children, organizing activities, arranging transportation, and ensuring the investment in development for all ages.

Administrative Assistant/Broker Assistant

North Star Financial Partners, Adam Andelin
Sacramento, CA
01.2012 - 06.2015
  • Greeted visitors or callers daily to handle inquiries or direct them to the appropriate persons.
  • Entered invoice data into the company database and updated details, including customer contacts and delivery dates, to keep information current.
  • Organized and maintained filing and document management systems by coordinating, archiving, and purging files.
  • Maintained inventory in the administrative building's supply closet to prevent shortages of supplies.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries
  • Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers
  • Created agendas and communication materials for team meetings
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Provided excellent service and attention to clients, whether face-to-face or through phone conversations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs
  • Answered customer questions to maintain high satisfaction levels.

Education

High School Diploma -

Natomas High School
Sacramento, CA
06-2007

Some College (No Degree) -

American River College
Sacramento, CA

Skills

  • Customer service
  • Scheduling and calendar management
  • Record management
  • Attention to detail
  • Data entry
  • Multisystem navigation
  • Proficiency in office programs
  • Professional demeanor
  • Multitasking
  • Time management

Timeline

Service Coordinator

Jenkins and Wynne Honda
10.2023 - 05.2025

Customer Account Representative

Assurance via Instant Teams
03.2022 - 10.2022

Caregiver

Forge Household
06.2015 - 03.2022

Administrative Assistant/Broker Assistant

North Star Financial Partners, Adam Andelin
01.2012 - 06.2015

High School Diploma -

Natomas High School

Some College (No Degree) -

American River College

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