Sabrina Galvan
Pensacola,FL
Summary
Motivated and customer-focused professional with over 6 years of experience in the animal care industry, specializing in customer service, administrative support, and client relations. Adept at assisting customers with product selections, financing options, and providing expert advice on animal care. Skilled in maintaining accurate records, managing data, and supporting operational efficiency through effective communication and documentation. Known for delivering exceptional service, resolving customer concerns, and building lasting relationships based on trust and empathy. With a strong background in animal care, I bring a unique combination of service-oriented experience and a deep understanding of the industry.
Overview
5
5
years of professional experience
Work History
Sales Representative
Petland Pensacola
Pensacola , Florida
01.2023 - Current
- Developed and maintained relationships with existing and new clients to ensure customer satisfaction.
- Negotiated pricing contracts with customers to maximize profits.
- Developed and maintained relationships with customers to ensure repeat business.
- Generated new sales leads through cold calling.
- Greeted customers to determine their wants or needs.
- Recommended, selected, and located merchandise based on customer desires.
- I answered store and merchandise questions, and led customers to the items they wanted.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Developed customized sales techniques to successfully sell and upsell animals and products to new and existing clients.
- Set up appointments with potential clients, listened to their wishes, and concerns.
Dog Bather
PetSmart Charities
San Diego, California
01.2021 - 11.2021
- Monitored animals for signs of distress or discomfort during bath time.
- Greeted customers warmly upon arrival.
- Provided nail trims and ear cleaning, as requested by the customer.
- Educated customers on proper care techniques for their pets.
- Ensured that safety protocols were followed throughout the grooming process.
- Brushed out mats from fur coats using proper techniques.
- Answered phone calls, booked appointments, and rescheduled appointments.
- Kept records of services provided to each pet in order to ensure accuracy in billing customers.
- Maintained a friendly atmosphere in order to provide a comfortable experience for both customers and their pets.
- Cleaned and sanitized tubs, tools, and equipment after each use.
- Maintained the cleanliness of the facility at all times.
- Calculated payments by keeping an accurate daily log of time spent with dogs, detailing activities and services provided.
- Delivered excellent service to pet owners to drive repeat business.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
- Reviewed pet records from daily visits and appointments, entering important data into the system.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH09-2025
Skills
- Communication
- Problem resolution
- Dependable and responsible
- Committed
- Conscientious
- Data entry
- Meeting coordination
- Organization skills
- Verbal and written communication
- Spreadsheet tracking
- Scheduling
- Customer/Client relations
- Phone etiquette
Other Education- Grossmont College
- Associates degree- Psychology - Graduated June 7, 2021
- Associates degree- Social and behavioral sciences- Graduated June 7, 2021
Timeline
Sales Representative
Petland Pensacola
01.2023 - Current
Dog Bather
PetSmart Charities
01.2021 - 11.2021
Bachelor of Arts - Psychology
Southern New Hampshire University
Similar Profiles
Nichole BowlingNichole Bowling
Patient Care Technician (PCT) at Ascension Sacred Heart Pensacola-Pensacola, FLPatient Care Technician (PCT) at Ascension Sacred Heart Pensacola-Pensacola, FL
Kristin LydayKristin Lyday
Detail Lead at Alfa Romeo & Maserati Pensacola/Cadillac Buick GMC PensacolaDetail Lead at Alfa Romeo & Maserati Pensacola/Cadillac Buick GMC Pensacola
Andres BocanegraAndres Bocanegra
Assistance Instructor at Pensacola Tang Soo Do Academy; Pensacola, FLoridaAssistance Instructor at Pensacola Tang Soo Do Academy; Pensacola, FLorida
James Nester IIIJames Nester III
Registered Nurse - Emergency Services at HCA West FloridaRegistered Nurse - Emergency Services at HCA West Florida
Skyler MoffettSkyler Moffett
Commercial Mover at Coleman Moving and StorageCommercial Mover at Coleman Moving and Storage