Summary
Overview
Work History
Education
Skills
Accomplishments Recognition Activities
References
Administrative Systems Software Knowledge
Core Competences
Accomplishments
Timeline
Generic

Sabrina Gamble

Greer,SC

Summary

Dynamic Parking Facilities Field Supervisor with extensive experience at the City of Greenville, excelling in conflict resolution and field operations. Proven ability to enhance customer service and streamline processes, ensuring efficient management of parking facilities. Skilled in report generation and training, consistently delivering results in high-pressure environments.

Overview

34
34
years of professional experience

Work History

Parking Facilities Field Supervisor

City Of Greenville
Greenville, SC
05.2021 - Current
  • Supervise night and event operations: Respond to dispatch from parking operations personnel to various problems observed through the CCTV network, such as pay-in-lane machine malfunctions, customer confusion, broken gates and equipment, vandalism, loitering, computer and camera failures, elevator problems, etc. Maintain communication with parking operations personnel to keep abreast of current situations in parking facilities using telephones and radios. Supervise special event personnel in the field, and assist as needed, including set-up, monitoring, and closing of facilities.
    Conduct orientation for new employees, and assist with training as needed. Respond to the after-hours calls when the Parking Operations Supervisor is unavailable, and remotely access facilities from offsite locations to diagnose communication or equipment issues. Dispatch the appropriate personnel to handle issues, or contact and explain the situation to either the Information Technology Department or CSI personnel to affect a solution. Assume duties for the Parking Operations Supervisor as needed. Adjust the schedule to cover supervisory shortages as needed. Duties may include preparing and approving payroll, following up on investigations from End of Shift reports, and preparing and submitting necessary letters/citations for enforcement offenses, counting and/or verifying revenues, and responding to all calls/emails after hours from customers, hotels, staff, fire, police, and dispatch personnel if needed, or addressing issues remotely or in person 24/7.
    Monitor Facilities in the Field: Using a city vehicle, patrol through 15 parking garages to keep a close check on all facilities. Monitor pay-in-lane machines and reserve money levels. Inspect all parking facilities to include all equipment, elevators, emergency phones, and make repairs as needed.
  • Schedule Personnel: Assist the Parking Operations Supervisor in monthly scheduling for parking operations staff. Distribute schedules at least two weeks before the start of the monthly schedule to personnel. Maintain close contact with all personnel through the use of email, telephone, and regular mail. Identify upcoming special events by using Internet resources and the city master event calendar.
  • Repair Equipment: Using the tools provided, respond with urgency in the field to make repairs on equipment, including ticket dispenser jams, resetting gates, repairing broken gate arms, elevator problems, smoke detectors, automated payment machines, etc.
  • Perform money handling and administrative duties: Maintain a log of all petty cash outstanding in the field, and prepare money packets for upcoming special events.
    Switch out coin and bill hoppers in the field when levels are appropriate. Bring the bill vaults, coin hoppers, to the office, and place them in the safe. Collect special events funds and paperwork in the field, and return to the main office to place them in the safe. Oversee the collection and verification of operational funds (i.e., pay stations, pay boxes, credit cards, events, MF if necessary). Investigate parking offenses if necessary (i.e., broken gates, tailgating, avoiding fees, sharing of monthly parking). View reports and videos to establish occurrences. If needed, secure additional video footage or snapshots. Request for Department of Motor Vehicle information on vehicle and owner.
  • Perform other duties as assigned.

Field Supervisor/Customer Service Agent

ABM Industries/Port Authority of NY&NJ
Newark, NJ
01.1994 - 04.2021
  • Oversee the monitoring, procurement, and installation of all parking/traffic signs.
  • Operate vehicles, radio transmitters, receivers, and other instruments and equipment.
  • Provide exemplary customer service to individuals of diverse backgrounds which entails a willingness to be empathetic and sympathetic to ensure a positive atmosphere and an astounding example of the company.
  • Respond to assistance inquiries requiring emergency services by obtaining personal identifying information and relaying such information.
  • Prepare analytical and statistical reports on operations and activities.
  • Maintain an inventory of supplies; requisition supplies as needed.
  • Monitor and inspect license plates on queue via workstation and make corrections when applicable.
  • Observe alarms to identify malfunctions and dispatch appropriate field personnel to verify and resolve potential security issues.
  • Research parking database to determine applicability of discounts and entry validations.
  • Remotely assist Traffic Attendants with abnormal transactions via VNC connectivity provide assistance with abnormal transactions via Virtual Network Computing connectivity.
  • Generate end of shift reports to reconcile revenue and other transactional data.
  • Supervise delegated parking space/lot management activities, including the provision of adequate staff appearance and equipment.
  • Identify illegally parked vehicles, issue citations and handle special parking projects when required.
  • Advise designated representative on arising issues, safety conditions of the parking lot, maintenance failures and specifications for signage.
  • Supervise the Tow and Hold program for vehicles illegally parked on the premises after revocation of parking privileges.

Package Handler

FedEx
Newark, NJ
12.2002 - 03.2003
  • Consulted with delivery drivers when assisting with deliveries.
  • Loaded and unloaded delivery vehicles in accordance with safety standards.
  • Coordinated local, regional, and global shipments.
  • Maintained warehouse appearance to ensure that safety regulations are met to avoid injuries.
  • Inspected packages for damage and followed appropriate package handling regulations.

Cashier

Walmart
Newark, NJ
11.2001 - 03.2002
  • Demonstrated a friendly but professional attitude towards customers coming up with payment related queries.
  • Established and identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Maintained clean and orderly checkout areas and completed other general cleaning duties.
  • Ensured customers were taken care of at all service and sales touch-points throughout the supermarket.
  • Operated adding machine and till to ensure balance of payment and receipts.

Bank Teller

PNC Bank
Newark, NJ
11.1997 - 02.1998
  • Delivered a unique customer experience aimed at improving customer financial wellbeing and created loyalty while increasing share of wallet.
  • Educated customers on alternatives available for their financial interactions.
  • Identified banking opportunities during the customer interaction and referred as appropriate.
  • Identified opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners.
  • Performed lobby engagement activities to connect with customers and position PNC products to meet needs.
  • Educated customers on options for managing financial transactions by leveraging technology and resources.
  • Ensured teller and branch daily operations and maintenance transactions were completed in an efficient and accurate manner.
  • Contributed to the fulfillment of department and company objectives and goals, Comply with all department and company policies, procedures, and regulations.

Cashier

Apcoa Standard Parking
Newark, NJ
11.1991 - 01.1994
  • Counted starting revenue at the beginning of each shift to ensure starting total was accurate.
  • Collected cash and validations and ensured security of cash.
  • Made corrections to receipts and tickets to ensure customer needs were met while adhering to company regulations.
  • Operated cash register machines with high efficiency and ensure accurate cash controls.
  • Completed lost ticket forms in response to missing or unlocatable exiting tickets.
  • Resolved customer complaints independently and with the assistance of lead cashiers when needed.
  • Answers telephone (when applicable) in a prompt and courteous manner.
  • Conducted timely checks to ensure proper inventory of necessary work aids and supplies.

Education

GED -

Essex County College
Newark, NJ
06-1996

Skills

  • Excellent communication and interpersonal skills
  • Interact with diverse populations
  • Effective research abilities
  • Conflict resolution
  • High stress tolerance
  • Excellent written and oral skills
  • Enriched customer service skills
  • Team player
  • Performs independently
  • Time management
  • Attention to detail
  • Social networking
  • Project management
  • Report generation
  • Scheduling coordination
  • Training and development
  • Problem solving
  • Field operations

Accomplishments Recognition Activities

  • Trusted with the maintenance of office-wide budget to ensure necessary funds are received to keep operations running at ease.
  • Handled as many as 500 customer contacts a day (10,000 per month) in a busy fiscal generating industry.
  • Awarded Employee of the Month within 2nd month of employment.
  • Obtained 2 merit-based pay increases.
  • Delivered daily cash depositions of more than $40,000.
  • Awarded Employee of the Year 2012.
  • Awarded Employee of the Year 2020.
  • Awarded Port Authority of NY & NJ Soar Higher Award 2020.

References

Available upon request

Administrative Systems Software Knowledge

  • Windows
  • Android and Apple Software
  • Designa Parking Management System
  • Tiba and Spark Parking Management

Core Competences

  • Excellent communication and interpersonal skills
  • Interact with diverse populations
  • Effective research abilities
  • Conflict Resolution
  • Budgeting Skills
  • High stress tolerance
  • Excellent written and oral skills
  • Enriched customer service skills
  • Team player
  • Performs independently
  • Time Management
  • Attention to detail
  • Social Networking
  • Project Management
  • Report Generation

Accomplishments

  • Employee of the year 2012 and 2020
  • We Soar Higher Award 2020 PANYNJ

Timeline

Parking Facilities Field Supervisor

City Of Greenville
05.2021 - Current

Package Handler

FedEx
12.2002 - 03.2003

Cashier

Walmart
11.2001 - 03.2002

Bank Teller

PNC Bank
11.1997 - 02.1998

Field Supervisor/Customer Service Agent

ABM Industries/Port Authority of NY&NJ
01.1994 - 04.2021

Cashier

Apcoa Standard Parking
11.1991 - 01.1994

GED -

Essex County College

Similar Profiles

CREATE PROFILE