Sabrina Garrison
Cape May
Summary
Achieved high guest satisfaction through attentive service and effective communication. Fostered positive interactions with guests and colleagues to build a supportive workplace. Enhanced operational efficiency by delivering timely assistance during peak hours.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Atlantic Medical Imaging
09.2022 - Current
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Handling faxes/ voicemails
- Close office at night
- Burn discs of patients studies
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Coordinated travel arrangements for employees and visitors when required.
- Updated customer information in databases regularly to ensure accuracy of records.
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients and visitors.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Mail out documents to patients or doctor facilities
- Chart prep
Office Clerk
Mainland Eye Institute
07.2019 - Current
- Tend to patients
- Answers phone calls
- Place orders for contacts and prescriptions to patients pharmacies
- Clean and disinfect office and rooms
- Everyday customer service polite etiquette
- Handling money and credit card transactions
Education
High school or equivalent -
Middle township high school
Cape May Court House, NJ06.2019
Skills
- Assisted in managing multiple tasks to support team objectives Collaborated with colleagues to prioritize workload effectively Contributed to project completion by maintaining focus on key deliverables
- Demonstrated strong work ethic through consistent dedication to tasks and responsibilities
- Operated copier to produce high-quality documents efficiently Assisted team members with document preparation and printing tasks Maintained copier functionality through regular checks and minor repairs
- Organized and maintained filing systems to support efficient document retrieval Assisted team members with document management tasks to enhance workflow Contributed to the accuracy of records by ensuring proper filing procedures were followed
- Assisted in scanning documents for accurate data entry Supported team members in organizing scanned files for easy access Contributed to maintaining a systematic digital filing system
- Oversaw daily office operations to ensure efficiency and organization
- Leveraged advanced computer skills to enhance operational efficiency
- Executed accurate data entry processes to ensure information integrity
- Assisted visitors with check-in and check-out processes Provided information about hotel services and local attractions Supported front desk operations by managing phone inquiries and reservations
- Facilitated English language instruction to enhance communication skills
- Facilitated effective communication through phone interactions Assisted customers with inquiries and concerns Supported team members in maintaining professional phone etiquette
- Oversaw daily operations within a medical office environment
- Assisted patients with check-in and check-out processes Managed appointment scheduling and confirmations Provided support to medical staff by handling phone inquiries and patient records
- Assisted in organizing and maintaining medical records for efficient retrieval Supported healthcare teams by ensuring accurate documentation of patient information Contributed to the timely processing of medical records requests
- Executed insurance verification processes to ensure accurate patient billing
- Assisted in coordinating medical appointments for patients Supported healthcare providers by managing scheduling conflicts Facilitated communication between patients and medical staff regarding appointment details
- Assisted in processing medical claims for timely reimbursement Supported patients with billing inquiries to enhance satisfaction Collaborated with healthcare providers to ensure accurate coding and billing practices
- Assisted in coding medical records for accurate billing and reimbursement Supported healthcare teams by maintaining coding compliance with regulations Contributed to the organization of patient data for efficient retrieval and analysis
- Assisted teams in organizing project documentation and schedules Supported project managers in tracking progress and meeting deadlines Contributed to team meetings by providing updates and feedback
- Operated multi-line phone systems to facilitate communication among team members Assisted in troubleshooting technical issues to maintain system functionality Supported daily operations by managing call routing and handling inquiries efficiently
- Assisted in coding procedures for accurate billing and reimbursement Supported healthcare teams in maintaining compliance with coding standards Contributed to training sessions on CPT coding for new staff
- Utilized Microsoft Outlook to manage daily communications and schedule meetings effectively Supported team members by organizing shared calendars and coordinating appointments Assisted in maintaining organized email correspondence for improved workflow
- Delivered comprehensive patient care by assessing needs and implementing treatment plans
- Executed clerical tasks to ensure efficient office operations
- Assisted in maintaining compliance with HIPAA regulations to protect patient information Supported training initiatives for staff on HIPAA policies and procedures Aided in the development of documentation to ensure adherence to privacy standards
- Assisted in classifying medical diagnoses using ICD-10 codes Supported healthcare teams in maintaining accurate patient records Contributed to the organization of coding documentation for compliance purposes
- Assisted in classifying medical diagnoses using ICD-9 codes Supported healthcare teams in maintaining accurate patient records Contributed to the organization of medical data for efficient retrieval
- Assisted in coding medical records using ICD standards Supported healthcare teams in maintaining accurate patient data Contributed to the organization of coding documentation for easy access
- Cultivated comprehensive office experience through diverse administrative tasks
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Optimized scheduling and prioritization of tasks to enhance productivity
- Utilized medical terminology to enhance communication and understanding among healthcare professionals
- Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration
- Assisted in managing electronic medical record systems to streamline patient data access Supported healthcare teams in utilizing EMR systems for improved patient care Contributed to training staff on EMR functionalities to enhance operational efficiency
- Oversaw daily childcare activities, ensuring a safe and nurturing environment for children
- Assisted in maintaining cleanliness and hygiene standards in facilities Supported sanitation teams in daily operations to ensure compliance with health regulations Contributed to waste management efforts to promote a safe environment
- Executed cash handling procedures to ensure accurate financial transactions
- Office experience
Certification
CPR, 03/01/15, Present
Assessments
Customer service, 08/01/21, Completed, Identifying and resolving common customer issues
Timeline
Front Desk Receptionist
Atlantic Medical Imaging
09.2022 - Current
Office Clerk
Mainland Eye Institute
07.2019 - Current
High school or equivalent -
Middle township high school