Summary
Overview
Work History
Education
Skills
Timeline
Generic

SABRINA GARZA

HOUSTON

Summary

Expert Medical Office Specialist with extensive experience orchestrating medical office operations, patient scheduling, and healthcare billing.

Overview

17
17
years of professional experience

Work History

Medical Office Specialist

HCA
Houston
10.2018 - Current
  • Evaluated policies and procedures related to Insurance Verification activities.
  • Liaised with insurance companies to obtain pre-authorizations for procedures
  • Retained strong medical terminology understanding in effort to better comprehend procedures.
  • Coordinated with the billing department to ensure correct insurance information is applied to claims.
  • Updated patient and insurance data and input changes into company computer system.
  • Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
  • Educated patients on their insurance benefits and coverage limitations.
  • Verified patient insurance coverage, benefits, and eligibility for services across multiple insurance platforms.
  • Responded promptly to customer inquiries regarding their benefits and eligibility status.
  • Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.

Registration Clerk

US Pain & Spine Hospital
Houston
05.2016 - 10.2018
  • Demonstrated medical terminology expertise and exceptional communication skills.
  • Greeted visitors in person and over the phone to ensure positive interactions.
  • Verified and entered patient demographics and billing information during check-in.
  • Maintained confidentiality of patient charts for pre-operative nurses.
  • Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
  • Balanced financial transactions at end of day, ensuring accuracy in collections.

Clinical Clerical Specialist/Registration Specialist

Harris County Hospital District
Houston
06.2008 - 07.2016
  • Processing incoming calls, emails, scheduling appointments, and preparing medical charts.
  • Handling the daily administration of the outpatient department and the cash register.
  • Greeting patients, visitors, staff, and booking appointments.
  • Confirming clinical appointments with patients, and sending reminders by email or phone.
  • Created and updated patients' medical files electronically, and in paper.
  • Collected cash and credit card payments from patients, and tendered change.
  • Verified insurance, prior authorizations for medications, and referrals to specialty doctors and clinics when needed.

Education

High School Diploma -

Dwight D Eisenhower High School
Houston, TX
01.1991

Skills

  • Creative problem solver
  • Quick learner
  • Multi-line phone talent
  • Medical terminology
  • Electronic health records
  • Insurance verification
  • Confidentiality compliance
  • Detail orientation
  • Problem solving
  • Time management
  • Reliability
  • Teamwork
  • Attention to detail
  • Pre-authorization processing
  • HIPAA compliance

Timeline

Medical Office Specialist

HCA
10.2018 - Current

Registration Clerk

US Pain & Spine Hospital
05.2016 - 10.2018

Clinical Clerical Specialist/Registration Specialist

Harris County Hospital District
06.2008 - 07.2016

High School Diploma -

Dwight D Eisenhower High School

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