Sabrina Gields
Duluth,GA
Summary
Results-driven Healthcare IT Consultant and Project Coordinator with over 10 years of experience leading enterprise EHR implementations, training programs, and system optimizations across DOD, civilian, and academic healthcare systems. Specialized in EPIC (Ambulatory, Willow, ClinDoc, Tapestry, Beacon, Dorothy), Cerner Millennium, eClinical Works with a proven record of supporting go-lives, conducting workflow analysis, and delivering user-centric training in high-stakes environments. Adept at cross-functional collaboration, troubleshooting, and post-implementation optimization, with a strong foundation in clinical operations, data integrity, and regulatory compliance. Recognized for delivering seamless EHR transitions, empowering clinical staff, and aligning IT strategy with patient care excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Project Coordinator
DOD Military Health System DHA MHS Genesis Training Consultant
02.2023 - 11.2024
- Directed integration testing and managed change control pre/post go-live.
- Delivered end-user training and role-based workflow education.
- Provided technical troubleshooting and supported system optimization.
- Facilitated project meetings and stakeholder updates.
- Ensured compliance with DOD/MHS standards and security protocols.
ProSource360 VA EHRM Training Consultant
06.2021 - 11.2023
- Led development and execution of train-the-trainer and super user programs.
- Delivered workflow-based EHR training using virtual and in-person methods.
- Provided post go-live support, troubleshooting, and ticket resolution via ServiceNow.
- Designed and delivered role-based curricula for clinicians, ancillary staff, and super users.
- Analyzed current workflows, configured Cerner modules, and documented future-state processes.
Right Factor Consulting DOD MHS Genesis Training Consultant
12.2019 - 06.2021
- Provided at the elbow support through the adaptation of the new EHR system
- Facilitated personalization sessions for providers, customized order sets, smart sets, smart phrases.
- Provided floor support, shadowed nursing staff during go-lives and classroom training.
- Provided classroom curriculum for nursing and physicians staff, their study guides, and tip sheets.
Epic Build Analyst Consultant
05.2019 - 11.2019
- Developed and maintained Epic build documents, storyboards, and training materials.
- Collaborated with SMEs to design role-based workflows and instructional guides.
- Tapestry claims processing, Managing member benefits, view eligibility, update members benefits
- Reviewed Incoming Claims, adjudicate claims, resolve denied claims.
- Streamline managed care for payers and providers, managing complex member records.
- Ensured accurate claims processing and benefit administration for members.
Cerner Pharm-net Trainer, Analyst
02.2019 - 05.2019
- Conducted classroom and hands-on training for pharmacy and radiology staff.
- Analyzed current workflows and designed future-state processes for Cerner integration.
- Collaborated with stakeholders to document requirements and ensure alignment.
Epic
04.2018 - 02.2019
- Created curriculum, facilitator guides, and eLearning modules using Adobe Captivate.
- Trained clinicians on Smart Tools, In-Basket, note-writing, and preference lists.
- Supported end-users in real-time during implementation and post go-live phases.
- Professionals working with eClinicalWorks are responsible for:
- Implemented, configured, and optimizing the eCW EHR/PM platform
- Supported clinical and operational workflows
- Trained providers, nurses, front office, and billing teams
- Ensured data integrity, compliance, and smooth adoption
- System Implementation & Configuration
- Built and configure eCW modules (clinical, PM, billing, patient portal, kiosk, eRx, etc.)
- Customize templates, progress notes, order sets, and clinical content
- Set up provider preferences, schedules, and security roles
- Configured interfaces (labs, imaging, HIE, pharmacy networks)
- Workflow Analysis & Optimization
- Conducted workflow assessments with clinical and administrative teams
- Mapped current-state vs. future-state workflows
- Recommend best practices for documentation, scheduling, billing, and reporting
Cerner Pharm-Net Analyst- Onsite/Remote
04.2018 - 08.2018
- Collected and analyzed clinic-specific data for scheduling and workflow optimization.
- Validated Cerner builds configurations to ensure accuracy and compliance.
- Provided Tier 2/3 help desk support and managed X-RM ticket queue with rapid turnaround.
Education
BS - Healthcare Information Management
Saint Leo University
Tampa, FLSkills
- Strong Communication Across Clinical & Technical Teams
- Team Leadership & Mentorship
- Problem Solving & Analytical Thinking
- Adaptability in Fast-Paced Environments
- Project Coordination & Time Management
- Conflict Resolution & Issue Escalation
- Stakeholder Engagement & Relationship Building
- Detail-Oriented Documentation & Reporting
- User-Centered Training & Support Approach
- Professionalism Under Pressure & During Go-Lives
- Epic Systems
- Oracle Cerner EHRM Training Consultant
- MHS Genesis Training & Implementation
- VA EHR/EMR Systems Configuration and Go-Live Support
- Change control
- User support
- Data migration
- Go-live support
- Technical solution analysis
- Technical background
- Issue escalation
- Support services
- Training Curriculum Design & Instructional Delivery
- SharePoint Development & Management
- ServiceNow & Remedy Ticketing Systems
- Workflow Analysis & Optimization
- Clinical Application Testing & Validation
- Healthcare Data Reporting & Dashboarding
- System optimization
- Critical thinking
- Documentation management
- Remote team management
- Training and development
- Change management
Accomplishments
- Proficient in Microsoft 365 SharePoint, Data Entry, Ancillary Software Applications – Microsoft Office (Word, Excel, Tableau, SQL, PowerPoint, Outlook, Salesforce, ServiceNow, ASP .NET Core, Share Point 2010, WebEx, MHS Genesis Classroom Trainer, Implementation Specialist, Epic Credentialed in Tapestry, Clin-Doc, Willow, Beacon, Dorothy, Tapestry, provided ATE Support, Cerner certified in Acute, Rad/Pharm, Soarian Financial, Pré and post Go-Lives Data Migration, ICD-10 Medical Data Analytics, Clinical Document Integrity & Testing Standardize Performance Measures, Post Go-Live Training & Support.
- Security+ in progress
- (EHR) Nationally Certified Electronic Healthcare Records Specialist Certification #B5L6Z6T3
- 22+ years of Exceptional Hospital Implementation, Trainer Support in, Epic Credential in Ambulatory, Clin-doc, Willow, Home Health (Dorothy), Tapestry, Training, Hospital Implementation, ATE supporting Modules, Remedy ticketing, Service Now, IT/EMR.
- 10+ years of scheduling/registration front and back-end build experience, in Soarian financial.
- 9+ years of Credentialed Epic Willow, Clin Doc, Ambulatory, ADT, Training Analyst experience
- Excellent knowledge of medical terminology, clinical operations, and helpdesk support.
- Multitask and work in an unpredictable and fast paced environment.
Timeline
Project Coordinator
DOD Military Health System DHA MHS Genesis Training Consultant
02.2023 - 11.2024
ProSource360 VA EHRM Training Consultant
06.2021 - 11.2023
Right Factor Consulting DOD MHS Genesis Training Consultant
12.2019 - 06.2021
Epic Build Analyst Consultant
05.2019 - 11.2019
Cerner Pharm-net Trainer, Analyst
02.2019 - 05.2019
Epic
04.2018 - 02.2019
Cerner Pharm-Net Analyst- Onsite/Remote
04.2018 - 08.2018
BS - Healthcare Information Management
Saint Leo University