Summary
Overview
Work History
Education
Skills
Certification
Work Authorization
Personal Information
Timeline
Generic

Sabrina Gilliland

Summary

Fast Learner with wide range of experience. Driver Helper experienced working quickly and accurately to handle delivery needs and maximize route efficiency. Willing to take on all tasks and carry out work in any weather condition. Pleasant Chiropractic Assistant with passion for supporting improvement of overall physical health and well-being. Offering patient interaction, insurance verification and appointment scheduling. Astute and intuitive individual with exceptional composure. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

10
10
years of professional experience
1
1
Certification

Work History

UPS Driver Helper

UPS
11.2021 - 01.2023
  • Delivered products in a timely and courteous manner
  • Streamlined delivery processes by organizing packages according to delivery routes and schedules.
  • Reduced downtime for the driver, assisting with minor repairs and maintenance tasks as needed.
  • Contributed to a positive team atmosphere by collaborating closely with fellow Driver Helpers and other staff members.
  • Maintained ongoing communication
  • Consistently completed on-time deliveries.
  • Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
  • Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
  • . Consistently followed established guidelines regarding package handling practices to minimize risk of damage or loss.
  • . Exhibited flexibility in adapting to changing priorities due to unforeseen circumstances such as weather conditions or road hazards.

Chiropractic Assistant/Receptionist

Peak Chiropractic
07.2020 - 02.2021
  • I routed patients for medical and chiropractic patients
  • Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
  • Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
  • Streamlined appointment scheduling for improved patient experience and reduced wait times.
  • Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
  • I assisted with x rays.
  • Provided attentive support during chiropractic adjustments, contributing to effective treatments and patient comfort.
  • Increased patient retention through exceptional customer service and follow-up communications.
  • Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
  • Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
  • Collaborated with multidisciplinary healthcare team members to provide comprehensive care for each patient.
  • Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
  • Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
  • Supported chiropractors in diagnostic procedures, facilitating timely identification of musculoskeletal issues for appropriate treatment interventions.
  • Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
  • Contributed to practice growth by implementing marketing strategies such as social media outreach and community event participation.
  • Assisted in inventory management tasks, reducing supply costs through careful ordering practices based on usage patterns.
  • Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
  • Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Receptionist/Office Assistant

Kirkland's Construction
01.2019 - 10.2020
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Target Sales Associate

Target
09.2018 - 04.2019
  • Soft lines
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed efficient cash register operations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Phone Operator

Neil Corporation
11.2012 - 12.2014
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Streamlined call routing process for improved caller experience and reduced wait times.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Collaborated with team members to ensure consistent quality of service across all phone lines.
  • Provided timely and accurate information to callers, resulting in increased customer trust and loyalty.
  • Assisted customers with scheduling appointments, confirming details, and making necessary adjustments.
  • Reduced call processing time by quickly identifying caller needs and directing them to the appropriate department or personnel.
  • Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
  • Developed strong working knowledge of company policies and procedures to provide accurate guidance to callers.
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
  • Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
  • Addressed customer inquiries promptly, resulting in increased efficiency of overall call management process.

Phone Operator

Neil Corporation
01.2021 - 09.2021
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Streamlined call routing process for improved caller experience and reduced wait times.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Collaborated with team members to ensure consistent quality of service across all phone lines.
  • Provided timely and accurate information to callers, resulting in increased customer trust and loyalty.
  • Assisted customers with scheduling appointments, confirming details, and making necessary adjustments.
  • Reduced call processing time by quickly identifying caller needs and directing them to the appropriate department or personnel.
  • Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
  • Developed strong working knowledge of company policies and procedures to provide accurate guidance to callers.
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
  • Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
  • Addressed customer inquiries promptly, resulting in increased efficiency of overall call management process.

Carhop/Fountain

Sonic Drive-In
10.2012 - 10.2013
  • Increased customer satisfaction by providing prompt and friendly service.
  • Enhanced sales by upselling menu items and promoting daily specials.
  • Maintained a clean and organized workspace for efficient food preparation and delivery.
  • Ensured order accuracy, double-checking each order before delivering to customers.
  • Collaborated with team members to provide exceptional customer experiences.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Assisted in the training of new carhops, sharing best practices for success in the role.
  • Resolved customer complaints professionally, finding mutually agreeable solutions.
  • Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
  • Improved efficiency by restocking supplies during downtime periods between orders.
  • Prioritized safety by following all company protocols regarding food handling and serving procedures.
  • Demonstrated flexibility in adapting to changes in work schedules or assignments as needed.
  • Maximized customer loyalty through consistent attention to detail and excellent communication skills.
  • Supported management with inventory tracking and placing orders for necessary supplies when required.
  • Streamlined order processing time by quickly inputting orders into the point-of-sale system.
  • Exceeded sales goals consistently, driving revenue growth for the establishment.
  • Promoted teamwork among staff members by offering assistance when needed.

Education

Graduated -

Albany High School

Certification - Patient Care Tech

Literacy & Technology Center
Walker, LA
05.2012

Skills

  • Phlebotomy
  • Medical Office Experience
  • Patient Care
  • Vital Signs
  • Medical Scheduling
  • Customer service
  • Front Desk
  • Administrative experience
  • Medical Imaging
  • Insurance Verification
  • Medical receptionist
  • Patient care
  • Sales
  • Phone operator
  • Filing
  • Computer
  • Organizational skills
  • Multi-line phone systems
  • Records management
  • Medical office experience
  • Communication skills
  • Front desk
  • Cash handling
  • Vital signs
  • Medical imaging
  • Cash register
  • Driving
  • Serving
  • Anatomy Knowledge
  • Package Handling
  • Driver Assistance
  • Complaint Resolution
  • Appointment Scheduling
  • Data Entry
  • Paperwork Processing
  • Information Security

Certification

  • Patient Care Technician
  • Driver's License

Work Authorization

Authorized to work in the US for any employer

Personal Information

Relocation: Anywhere

Timeline

UPS Driver Helper

UPS
11.2021 - 01.2023

Phone Operator

Neil Corporation
01.2021 - 09.2021

Chiropractic Assistant/Receptionist

Peak Chiropractic
07.2020 - 02.2021

Receptionist/Office Assistant

Kirkland's Construction
01.2019 - 10.2020

Target Sales Associate

Target
09.2018 - 04.2019

Phone Operator

Neil Corporation
11.2012 - 12.2014

Carhop/Fountain

Sonic Drive-In
10.2012 - 10.2013

Graduated -

Albany High School

Certification - Patient Care Tech

Literacy & Technology Center

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Sabrina Gilliland