Sabrina Glawson

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Direct the management of electronic correspondence.

Utilized phone system.

Established registrations for users.

Managed timely entry of important data into internal software.

Maintain and update appointment schedule.

Handled customer concerns effectively.

Partner with team members to elevate the level of service and overall customer experience.

Assisted customers with inquiries regarding shipping options and services, providing tailored solutions to meet their needs.

• Processed incoming and outgoing shipments, ensuring accurate labeling and documentation.

• Managed inventory of shipping supplies, maintaining optimal stock levels to support daily operations.

• Resolved customer complaints and shipping issues in a timely and professional manner.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.