Sabrina M. Godoy
Tucson,AZ
Summary
Over 20 years of customer service experience, which includes Medical Assistant, Administrative assistant, and Secretary duties, Front Desk Supervisor duties. I have maintained a compelling reputation for achieving high levels of patient and customer service care. I am looking to expand my knowledge and work opportunities to further my career.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Retail Health Coordinator
CVS Pharmacy
Tucson, AZ
11.2024 - Current
- Developed and implemented health education programs for a variety of audiences.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
FRONT DESK SUPERVISOR
3 palms Tucson Hotel
Tucson, US
12.2023 - 05.2024
- Developed strong customer service and communication skills while managing a busy front desk
- Trained new staff members on front desk procedures and best practices
- Assisted guests with check-ins and check-outs, reservations, room changes
- Demonstrated ability to troubleshoot problems quickly and efficiently
- Developed strategies for increasing efficiency at the front desk area
- Provided quality customer service to guests by greeting them warmly and addressing their needs promptly
- Performed daily administrative tasks such as data entry, answering phones, and responding to emails in a timely manner
- Provided administrative support to other departments as needed
- Communicated with housekeeping and maintenance staff to report guest problems
- Resolved conflicts between employees in an efficient manner while maintaining a positive work environment for all individuals involved
MEDICAL ASSISTANT/ ADMIN ASSISTANT
Banner University of Arizona
, US
09.2008 - 03.2017
- Department of Medicine ILD Lead Medical Assistant for over 15 physicians.
- Collection copays, front office duties, and switchboard operations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Resolved customer complaints regarding administrative or clinical services rendered by the team of medical assistants.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Education
MEDICAL ASSISTANT CERTIFICATE -
IIA Collage
01.2005
HIGH SCHOOL DIPLOMA -
Desert View High School
01.2003
Skills
- Customer Relations
- Technical Proficiency
- Team Supervisor
- Scheduling
Certification
Medical Assistant
References
References available upon request
Languages
Spanish, Intermediate
Timeline
Retail Health Coordinator
CVS Pharmacy
11.2024 - Current
FRONT DESK SUPERVISOR
3 palms Tucson Hotel
12.2023 - 05.2024
MEDICAL ASSISTANT/ ADMIN ASSISTANT
Banner University of Arizona
09.2008 - 03.2017
MEDICAL ASSISTANT CERTIFICATE -
IIA Collage
HIGH SCHOOL DIPLOMA -
Desert View High School