Sabrina Grech
Pacifica
Summary
Dynamic Operations Manager, recognized for driving process improvements and enhancing supplier management across North America. Demonstrated analytical thinking and adaptability, achieving over 10% year-over-year growth in diversity spend, while coaching a team towards operational excellence. Expert in costumer service and fostering strong client relationships.
Overview
19
19
years of professional experience
Work History
Operations Manager
Kelly OCG @ Gilead Sciences
Foster City
09.2016 - Current
- Led supplier management activities across North America, including audits, scorecards, surveys, and forums.
- Conducted monthly supplier trainings and oversaw new hire orientation sessions.
- Served as point of contact for client and supplier issues, ensuring timely resolutions.
- Acted as point of contact for diversity and inclusion, achieving SLA improvements in diversity spend by over 10% year-over-year.
- Reviewed monthly SLA and KPI results to identify opportunities for improvement.
- Contributed to cost savings, process improvements, and compliance management initiatives.
- Established performance metrics, monitored progress, and coached team members to achieve strong results.
- Managed a team of three employees, consistently achieving operational goals.
Client Service Consultant
Pro Unlimited Onsite @ Symantec
Mountain View
09.2015 - 09.2016
- Facilitate the fulfillment of Temporary Agency requisitions through PRO’s system (WAND)
- Facilitate the Payroll desk, and onboard w2 contractors through Pro Unlimited
- Facilitate the Business Validation desk by qualifying Independent Contractors, Professional Services Workers and Temporary Agency Workers
- Efficiently manage the relationship/interaction of the staffing desk suppliers and managers
- Identify process inefficiencies and recommend implementation to the Program Manager
- Resolve and follow through, in a timely manner, all issues related to the worker, manager and staffing agency
- Consistently exhibit professional customer service
- Proactively meet with hiring managers to qualify requisitions
- Convey requisition and client environment information to approved suppliers to empower them for success
Program Coordinator
Nelson Staffing
Redwood City
09.2014 - 09.2015
- Provides expert advice to leadership in support of client talent acquisition objectives
- Works closely with client to fulfill recruiting needs
- Develops recruitment strategies to pipeline qualified candidates through headhunting, advertising in local media, web searches, attending recruitment exhibitions and/or fairs, and hosting recruiting events
- Develops and maintains professional relationships with candidates, vendors, agencies, leadership, employees, HR peers, Payroll, Legal, Benefits, Compensation, HRIS, and others throughout the company by displaying a sense of mutual trust, concern, respect, teamwork, timeliness, and confidentiality
- Develops and maintains statistical information which provides data for trending analysis and problem identification
- Directs report management, P&L/budgeting and forecasting and contract negotiation
- Develops and produces user materials including but not limited to guides and manuals
- Interfaces with all levels of staff to provide additional training as necessary
Account Manager | Recruiter
Nelson Staffing
Redwood City
06.2011 - 09.2014
- Full cycle recruiting: source, test, interview, administer background screenings, schedule interviews with managers, negotiate offers, close deals, and confirm placements
- Research and recruit candidates through various job boards (Monster, CareerBuilder, Craigslist), Boolean searches using Internet Search Engines (Google, Yahoo), Social Media (LinkedIn, Facebook, Twitter), cold calling, employee referrals, and networking
- Team Lead in hiring, placement, skill marketing, and best client service practices
- Strategically recruited, interviewed and placed candidates to match experience and qualifications
- Negotiated rate and fee contracts with clients
- Generated new business opportunities through sales calls, referrals, and leads
- Account Management of the 5 top Strategic Accounts – Google | Oracle | Stanford Hospital & Clinics | Disney Interactive | Facebook
- Recruited for all industries that include: Clerical, Technical, Production, Biotech, Industrial, and Executive Level positions
- Developed and retain business by providing outstanding customer service
- Performed a variety of operational and administrative tasks that support the overall mission of quality performance
- Prospected activity to include sales calls, key skill selling calls, and direct mail campaigns
- Maintained accounts special billing, monthly invoices, update Purchase Orders, payroll adjustments, and weekly time capture reports
Account Manager | Recruiter - Sony Computer Entertainment America
Nelson Staffing
Foster City
06.2006 - 06.2011
- Owned relationship between Sony Computer Entertainment America and Nelson Staffing
- Full cycle recruiter for all open requisitions, including QA, Marketing, Technical, and Human Resources
- Supervisor and main point of contact for over 200 contingent workers onsite
- Provides user support in a timely and professional manner so as to facilitate application usage, user adoption of processes, and customer satisfaction
- Created a 30 page manual on the hiring & on boarding process for SCEA
- Coordinates all contingent workforce requisitions electronically; routes requisitions from client to Nelson Staffing recruiter
- Administers quality control programs including but not limited to contingent worker job performance
- Manages all reporting and billing escalated issues
- Develops, prepares, and delivers quarterly review reports
- Provides a high level of customer service to client, and contingent workers
Education
AA - Business Administration
College of San Mateo
01.2008
Skills
- Contract administration
- Supplier management
- Cost savings
- Process improvement
- Compliance management
- Recruitment strategies
- Customer service
- Team building
- Positive attitude
Timeline
Operations Manager
Kelly OCG @ Gilead Sciences
09.2016 - Current
Client Service Consultant
Pro Unlimited Onsite @ Symantec
09.2015 - 09.2016
Program Coordinator
Nelson Staffing
09.2014 - 09.2015
Account Manager | Recruiter
Nelson Staffing
06.2011 - 09.2014
Account Manager | Recruiter - Sony Computer Entertainment America
Nelson Staffing
06.2006 - 06.2011
AA - Business Administration
College of San Mateo
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