Sabrina Green
North Little Rock,AR
Summary
Results-oriented Customer Service Professional with extensive experience at Morgan Shell Truck Stop. Expertise in cash handling, inventory management, and enhancing customer satisfaction through effective communication and problem-solving skills. Demonstrates strong work ethic and integrity while achieving operational efficiency.
Overview
18
18
years of professional experience
Work History
Cashier
Morgan Shell Truck Stop
07.2022 - 11.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring consistency in daily reconciliations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
Telemarketer
The Heritage Company
09.2015 - 10.2022
- Developed and implemented effective scripts to enhance customer engagement and retention.
- Managed inbound and outbound calls, ensuring high-quality customer interactions.
- Trained and mentored new telemarketers, fostering a collaborative team environment.
- Analyzed call data to identify trends and improve sales strategies.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
Inventory Associate
WIS International Inventory Service
10.2019 - 05.2022
- Managed inventory counts and reconciled discrepancies to ensure accuracy.
- Trained new team members on inventory processes and safety protocols.
- Utilized handheld scanners to track stock levels and streamline operations.
- Implemented improved organizational systems for efficient inventory management.
Call Center Representative
FTD
08.2011 - 07.2015
- Enhanced customer satisfaction by effectively managing high-volume inbound calls.
- Expanded product knowledge to improve customer support and issue resolution.
- Trained new representatives on effective call handling and customer service protocols.
- Streamlined call resolution times by implementing process improvements and efficiency enhancements.
- Identified trends in customer inquiries through collaboration, driving proactive solutions.
Sales Associate
JCPenney
12.2008 - 07.2011
- Enhanced customer loyalty through exceptional service and support.
- Maintained optimal inventory levels, ensuring product availability for customers.
- Collaborated with team to refine sales strategies and consistently exceed targets.
- Executed product demonstrations, effectively highlighting features and benefits to customers.
- Cultivated strong customer relationships, driving repeat business and increasing sales.
Cashier
Rallys Fast Food Resturant
06.2007 - 09.2008
- Enhanced customer satisfaction by implementing faster checkout processes.
- Assisted customers in identifying their needs and preferences effectively.
- Processed transactions accurately using cash, checks, and credit cards.
- Streamlined operations with team collaboration during busy periods.
- Maintained safety and sanitation standards throughout the store environment.
Education
High School Diploma -
Pulaski Technical College
North Little Rock, AR05-2008
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Cash handling and management
Timeline
Cashier
Morgan Shell Truck Stop
07.2022 - 11.2025
Inventory Associate
WIS International Inventory Service
10.2019 - 05.2022
Telemarketer
The Heritage Company
09.2015 - 10.2022
Call Center Representative
FTD
08.2011 - 07.2015
Sales Associate
JCPenney
12.2008 - 07.2011
Cashier
Rallys Fast Food Resturant
06.2007 - 09.2008
High School Diploma -
Pulaski Technical College