Sabrina Griffin
Waycross,USA
Summary
Dynamic Loan Officer with over 20 years of experience in the financial sector, specializing in loan origination and customer service excellence. Expertise includes all loan types and application processes, consistently surpassing sales targets while nurturing strong client relationships. Renowned for crafting innovative solutions and making objective decisions, while upholding confidentiality standards and contributing to team success through collaboration and a positive attitude. Proficient in analyzing financial data, assessing risk, and delivering tailored lending solutions, with a proven track record in maintaining regulatory compliance and ensuring client satisfaction.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Loan Consultant II
Landmark Financial Services
Waycross, GA
09.2010 - 01.2025
- My Duties include the following:
- Management of a cash drawer, to include funds reconciliation, handling transactions that are marked
- NSF(retraction of monies from customer accounts, collection of original amount plus all applicable agency fees from customer, corrections of bank deposit records)
- Customer service duties include financial assessment of potential clients for personal loans
- A further customer service duty consists of managing an assigned caseload of delinquent accounts that involves contacting clients to attempt recovery of funds and occasionally educating clients on their financial abilities/limitations
- Filling legal on past due accounts, going to court when necessary for collections on accounts that have to be collected by legal action, filing for repo and past due auto secured accounts
- Entering title information on TMS website and sending in reports to Assistant Vice President.
- Gathered and documented client financial information and application details meeting lending requirements and accurately representing client status.
- Built relationships with clients and used knowledge of consumer marketplace, products and finance to fully understand clients' personal plans and introduced suitable loan services.
- Recommended loan terms, conditions and collateral position consistent with client request and associated loan risks and set clear and realistic expectations with clients.
- Identified opportunities for new and improved products, services and processes to enable highest levels of customer service, loan production, quality and competitiveness.
- Managed communication between client and lending institution, explained refinancing options and insurance protection products and verified complete data on-hand to fund loans.
- Understood and complied with Bank Secrecy Act and anti-money-laundering standards to verify fair and legal transactions.
- Approved loan within specified limits or referred to appropriate approval level.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Reviewed loan agreements to confirm completeness and accuracy.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Delivered high levels of customer service to facilitate smooth processes.
- Maintained accurate cash drawer throughout shifts to ensure accountability.
- Assisted customers with product inquiries and payment options.
- Resolved customer complaints swiftly, enhancing overall satisfaction levels.
- Implemented streamlined checkout procedures, reducing wait times for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Senior Branch Account Executive
Citifinancial
Waycross, GA
01.2003 - 09.2010
- Customer service duties include financial assessment of potential clients personal and Real Estate Loans), processing requests for appraisals and title searches to close loans
- A further customer service duty consists of managing an assigned caseload of 50 delinquent accounts that involves contacting clients to attempt recovery of funds and occasionally educating clients on their financial abilities/limitations
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Reviewing loan applications and approving them
- Reviewing daily cash summaries receipts, checks, bank deposits, to ensure there are no errors made, if so, they it is to be corrected or noted.
- Developed customized financial solutions to meet diverse customer needs and improve satisfaction rates.
- Developed customized financial solutions for clients, resulting in increased loyalty and repeat business from satisfied customers.
- Discussed financial options with clients and provided informed suggestions.
- Maintained accurate cash drawer throughout shifts to ensure accountability.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed day-to-day branch activities ensuring all transactions were processed efficiently while adhering to established policies and procedures.
- Promoted cross-selling of products and services within the branch team, leading to increased product penetration among existing clients.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Prepared contracts and related documentation according to strict standards.
- Worked with clients and finance companies to find optimal solutions for financing.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Secretary I
Georgia Department Of Corrections
Waycross, GA
09.1992 - 05.2002
- As a secretary in OID section, I processed all Disciplinary reports
- This process included typing each disciplinary report (average 380 monthly), complete maintenance of a detailed tracking system (both automated and manual), answered inquiries from internal investigators by providing documentation to support dispute claims, submitting completed reports for filling in official files, occasionally filled in role of advocate in disciplinary department, reported statistical summaries monthly to administrative staff, completed training program for disciplinary administrative and served as back-up for investigators position's a Correctional Officer I performed duties in various areas to include Central Control (this area houses and maintains all facility and emergency keys, maintains communication with outside details by band radio, records every inmate movement that occurs within the facility (twice daily)
- Prepare for and take counts of the entire inmate population
- Admin desk (receive and route incoming calls accordingly, search visitors)
- Towers (main functions is to maintain security of perimeter, assigned three weapons and this post required certifications for weapons were maintained)
- Special Management Unit
- (this special management unit houses inmates in segregation and all movement takes place under direct supervision.
Education
High School -
Ware County High School
Waycross, GA06-1989
Skills
- Loan structuring
- Consumer lending
- Documentation review
- Debt settlement
- Loan applications
- Relationship management
- Loan origination
- Loan processing
- Underwriting
- Team player
- Customer service-focused
- Friendly
- Credit analysis
- Loans
Certification
Georgia Insurance License Good Through December 2022
Timeline
Loan Consultant II
Landmark Financial Services
09.2010 - 01.2025
Senior Branch Account Executive
Citifinancial
01.2003 - 09.2010
Secretary I
Georgia Department Of Corrections
09.1992 - 05.2002
High School -
Ware County High School