Sabrina Grimes
Senatobia,MS
Summary
Professional with comprehensive experience in managing and developing training programs. Known for strong focus on team collaboration and achieving measurable results. Demonstrates adaptability and reliability, delivering impactful training solutions and fostering employee growth. Detail-oriented and results-driven Quality Supervisor with a proven track record in ensuring compliance with industry standards, optimizing quality control processes, and driving continuous improvement initiatives. Skilled in conducting audits, analyzing data, and implementing corrective actions to enhance product reliability and customer satisfaction. Adept at collaborating across departments to resolve quality issues, streamline workflows, and maintain regulatory compliance. Committed to delivering excellence through precision, efficiency, and proactive problem-solving.
Overview
9
9
years of professional experience
Work History
Quality Operations Training Supervisor
CEVA Logistics Inc.
06.2024 - 06.2025
- Supervise and led the training team to ensure compliance across the site.
- Developed and implemented new training material for the training program and created work instructions and SOP's and routed them for approval.
- Managed the site training to ensure compliance for IATA/Dangerous Goods/FAA to ensure all SMEs were adequately trained to ship out product ensuring compliance with industry standards and regulations.
- Performed process audits for inbound and domestic outbound shipments. Assisted with international audits on heat treated pallets and the accuracy of products shipped with the correct dangerous goods & shipping paperwork.
- Led cross-functional projects with clients & internal departments to enhance client satisfaction through effective change initiatives.
- Ensure compliance with all required trainings and certifications such as: ISO 13485, FDA, and CEVA required trainings. Identify training needs, designing & delivering training programs.
- Managed the validation and approval of client and internal documents, addressing non-conforming products and CAPA investigations.
- Lead cross-functional projects and work closely with 3PL Partners, Operations, and other departments, improving client satisfaction by 80% through coordinated change initiatives. Managed client escalations and collaboration.
- Ensuring products processes and services met established quality standards and regulatory requirements.
- Managed the Quality Management system by assigning document control numbers, updating and routing documents to ensure continuous improvement initiatives.
- Managed and distributed Quality Alerts for the site.
- Led training programs to enhance employee skills and operational efficiency.
Quality Operations Training Specialist
CEVA Logistics Inc.
10.2023 - 06.2024
- Facilitated new hire orientation & refresher trainings to ensure compliance across the site.
- Developed and implemented new training material for the training program and created work instructions and SOP's and routed them for approval.
- Provided site training to ensure compliance for IATA/Dangerous Goods/FAA to ensure all SMEs were adequately trained to ship out product ensuring compliance with industry standards and regulations.
- Performed process audits for inbound and domestic outbound shipments. Assisted with international audits on heat treated pallets and the accuracy of products shipped with the correct dangerous goods & shipping paperwork.
- Led cross-functional projects with clients & internal departments to enhance client satisfaction through effective change initiatives.
- Ensure compliance with all required trainings and certifications such as: ISO 13485, FDA, and CEVA required trainings. Identify training needs, designing & delivering training programs.
- Participated in thethe validation and approval of client and internal documents, addressing non-conforming products and CAPA investigations.
- Developed and delivered training programs to enhance employee performance and operational efficiency.
Quality Assurance Document Control Supervisor
Charles River Laboratories Inc.
09.2021 - 10.2023
- Managed & controlled the record keeping of all Quality Documents within the Quality Management system (Electronic & Physical) resulting in a 75% increase training effectiveness.
- Created & revised work instructions & SOPs to align with FDA & site regulations.
- Participates in internal / regulatory FDA & client audits as War Room Lead and SME.
- Led the initiation and execution of cross-functional CAPAs, Change Controls, Change Request and Nonconformance initiatives to improve quality and prevent deviations.
- Managed the overall workflow supporting the creation, editing, reviewing, and releasing of client/internal documents within a Learning Management /QMS (Master Control).
- Participated in the Quality Review Board to put preventive actions in place to ensure continuous improvement across the site.
- Responsible for NHO facilitation of face-to-face and online learning including FDA and CGMP regulations. Ensuring products processes and services meet established quality standards and regulatory requirements.
- Trained associates on Quality Management System processes, fostering a culture of quality and compliance within the organization.
- Managed and printed the initiation of batch production records packet including the line clearance for labs.
- Managed and printed the pharmaceutical labels for drug products.
Quality Assurance Training Specialist/Quality Systems
Charles River Laboratories Inc.
07.2020 - 09.2021
- Responsible for NHO facilitation of face-to-face and online learning including FDA and CGMP regulations. Ensuring products processes and services meet established quality standards and regulatory requirements.
- Managed the QMS for training ensuring all employees are trained on all required procedures.
- Facilitated refresher trainings including but nor limited to : Good Document Practices Training, Current Good Manufacturing Training, and & all required Quality Regulations.
- Trained associates on Quality Management System processes, fostering a culture of quality and compliance within the organization.
- Created & revised work instructions & SOPs to align with FDA & site
- Initiated the batch production records packet & the line clearance for labs.
- Printed the pharmaceutical labels for drug products.
Human Resource Generalist
Express Employment Professionals
02.2020 - 07.2020
- Responsible for the entire payroll process for weekly and semi-monthly payroll for 200 bargaining and salaried employees.
- Transferred timecard data onto payroll input sheet into in-house system for check preparation. Interfaced with IT department as payroll liaison managing the payroll printing process.
- Company representative for ACH processing for direct deposit purposes
- Processed and reported weekly and semi-monthly payroll taxes using the IRS Electronic filing systems.
- Served as the Garnishment Administrator by overseeing all paperwork, setting up wage earner, child support and tax levy deduction.
- Resolved employee relations issues participated in employee disciplinarian process.
- Conducted annual opening enrollments for group benefits packages including health, 401k, and CA125.
- Retained time and attendance records which included FMLA and Worker's Compensation
- Maintained accounts payable vendor files and check mail out to vendors.
- Developed and implemented HR policies to enhance employee engagement and compliance.
Quality Assurance Training Specialist & Quality Specialist
Centene Inc. Managed Care
05.2016 - 01.2020
- Facilitates New Hire Training, Provider and Claims Training, New Hire Orientation training, Behavioral Health, and Crisis calls to the Call Center and external department staff.
- Assisted in reviewing Medicaid and Medicare claims for providers and members.
- Assisted in Managing call center agents and overseeing the daily operations of the call center.
- Familiar with the state of Mississippi DOM and Medicare guidelines.
- Perform quality reviews over the phone to ensure high levels of customer service and/or accuracy in processing complex claims and transactions.
- Monitor and evaluate performances, ensure compliance, and resolved escalation issues, and concerns.
- Identifying areas of improvement based on the analysis of the calls, recordings, and customer feedback.
- Provided constructive feedback and coaching to agents based on evaluation findings.
- Developed and implemented training programs to enhance employee knowledge and performance.
Education
Master of Arts - Health and Wellness
Liberty University
Lynchburg, Virginia06.2018
Bachelor of Science - Business Administration
University of Phoenix
Tempe, Arizona08.2016
Skills
- Quality assurance
- Curriculum design
- Quality assurance in compliance
- SOP development
- Document control
- CAPA investigations
- Regulatory audits
- Quality management
- Training development
- Compliance assurance
- Standard operating procedures
Timeline
Quality Operations Training Supervisor
CEVA Logistics Inc.
06.2024 - 06.2025
Quality Operations Training Specialist
CEVA Logistics Inc.
10.2023 - 06.2024
Quality Assurance Document Control Supervisor
Charles River Laboratories Inc.
09.2021 - 10.2023
Quality Assurance Training Specialist/Quality Systems
Charles River Laboratories Inc.
07.2020 - 09.2021
Human Resource Generalist
Express Employment Professionals
02.2020 - 07.2020
Quality Assurance Training Specialist & Quality Specialist
Centene Inc. Managed Care
05.2016 - 01.2020
Bachelor of Science - Business Administration
University of Phoenix
Master of Arts - Health and Wellness
Liberty University