Sabrina Gurule
Manager
Albuquerque,NM
Summary
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Professional Highlights
- 45+ years of leadership and customer service excellence.
- Expert in managing large-scale licensing operations with accuracy and efficiency.
- Proven ability to train, mentor, and develop high-performing teams.
- Skilled in multiple software systems simultaneously to manage and process complex data.
- Known for reliability, integrity, and consistently high-quality performance.
Overview
45
45
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Team Lead Business Operations Licensing Specialist
State Of New Mexico Board Of Nursing
04.2018 - Current
- Manage for accuracy and completeness for initial application exams, endorsements, renewals and reinstatements.
- Authenticity of data verifications of documents for foreign/ US identification, evaluations, transcripts and background checks from Department of Public Safety for accurately in determining license approvals of up 800 applicants weekly.
- Work closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Assist with continued support of up to 800 customers by email, message center or telephone of additional steps needed to obtain licenses.
- Create and implement train manuals and proceeds to assist newly hired licensing specialist in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Search and update documents using multi software programs daily to complete license process daily using computer terminals.
- Stay up-to-date on NM laws and licensing requirements to complete accurate and efficient reviews.
- Review of background checks for processing with and without hits. Review transcripts, license verifications and evaluations for accurate data authenticity.
- Informed customers by mail or telephone of additional steps needed to obtain licenses
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Verified authenticity of foreign identification or immigration documents.
- Issued various permits and licenses such as graduate permits, temporary licenses and Initial licenses, endorsements.
- Responded to in-person and telephone requests for information for rules and regulations, process and all questions of licensing.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Achieved and maintained departmental performance standards.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Increased efficiency and team productivity by promoting operational best practices.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Devised and implemented processes and procedures to streamline operations.
- Accomplished successful renewal of expiring licenses through meticulous preparation, submission, and follow-up of relevant documentation.
- Developed comprehensive training materials for new team members, ensuring consistent understanding of licensing policies and procedures.
- Provided exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.
- Improved compliance rates by conducting thorough audits and providing detailed feedback on areas for improvement.
- Provided expert guidance to internal teams regarding interpretation and application of relevant rules, regulations, policies, and guidelines pertaining to licensing.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Registrar
Albuquerque Public Schools
05.2016 - 04.2018
- Collaborated daily with 3 Principals, 125 Educational Teachers, 65 Educational Assistants, Parent Liaison, Counselors, 1000 children and parents internal and external with requests for information while upheld confidentiality of information.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Updated system with latest information to keep records current and accurate.
- Responded to requests for Official Transcripts.
- Performed wide-ranging administrative, financial and service-related functions.
- Received and routed business correspondence to correct departments and staff members.
- Processed and scanned files into electronic databases.
- Prepared files for archiving and exchanges, tracking file movement and history.
- Verified paperwork accuracy and checked for completion prior to processing
Executive Director
West Bluff Learning Center Inc
08.2001 - 02.2016
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
- Stayed current on Regulation guidelines to maintain compliant program operations in New Mexico.
- Upheld and maintained accurate accounting of tuition and maximizing resource utilization while minimizing costs for operating reports of sound financial principles to keep program operating within budget levels.
- Hired and mentored well-qualified job applicants for teaching and support staff roles, boosting program success.
- Modernized instructional plans and educational approaches to enhance student learning.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Supervised 15 childcare specialist and oversaw facility to meet state requirements for education and training.
- Maximized occupancy of 67 children at all times to achieve return on investment.
- Monitored 75 students' progress and provided students and teachers with assistance in resolving problems.
- Oversaw and implemented safety requirements, school policies, procedures and systems to promote safe and healthy environment in compliance with state standards for inspection and certification procedures to facilitate annual licensing review.
- Developed budget 400,000.00 for center and payroll and established controls to adhere to budget.
- Reviewed curriculum to evaluate success and recommend and implement changes as needed.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored office workflow and administrative processes to keep operations running smoothly
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
- Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Prioritized and allocated valuable resources to meet business targets.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Increased organizational efficiency by streamlining processes and implementing new systems.
- Boosted team productivity and morale by developing comprehensive employee training and development program.
- Managed financial, operational and human resources to optimize business performance.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Education
Certification - Medical Office Management
Franklin Medical College
Albuquerque, NMGED -
UNM
Albuquerque, NMAssociate of Science - Business Administration And Management
CNM
Albuquerque 08.2024 - Current
Skills
- 75 WPM Typing Speed
- Exceptional Customer Service (45 years)
- Regulatory Compliance
- Team leadership and Coaching
- Process Improvement
- Attention to Detail
- Public Speaking and Communication
- Microsoft Office Suite (Word, Excel, PowerPoint), Adobe
- Multitasking and Time Management
- Smart Goal Setting
- Highly adept at multitasking across multiple software systems
- Quality control
Languages
Bilingual English and Spanish.
Certification
- National Administrative Credentials as Business Administrator
- Executive administrative support professional offering versatile office management, planning and marketing skills.