SABRINA HAYES

• Managed office inventory and placed new supply orders
• Maintained impeccable office organization to support efficiency, professionalism and performance
• Coded and entered daily invoices with in-house accounting software
• Administered payroll and maintained proper documentation of employee personnel
• Reviewed and calculated payroll to promote timely disbursement of paychecks
• Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements
• Finalized and processed paperwork with local, state and federal government authorities
• Monitored job sites to analyze problems and recommend and implement solutions
• Planned, organized and managed crews and subcontractors through expert communication and handling of work orders and purchase orders
• Estimated construction costs accurately, achieving consistent business profits
• Prepared and submitted daily work-site reports, weekly invoices, payroll and overtime requirements

Developed and improved procedures for collection of past due amounts

• Reached out to customers to discuss late payments and options for remitting amounts due
• Managed daily posting of payments to customer accounts
• Processed payoffs, releases and curtailments for Title Loans and Personal loans
• Tracked monthly sales to generate reports for business development planning
• Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol
• Trained employees on duties, policies and procedures
• Recruited, interviewed and hired qualified staff for open positions
• Conducted employee evaluations to provide adequate feedback and recognize quality performance
• Created schedules and monitored payroll to remain within budget
• Complied with company policies and government regulations to prevent and detect rule violations and protect organizations from fines and lawsuits
• Examined and verified information in loan application and closing documents
• Reviewed customer accounts to determine on-time payments and loan terms compliance
• Checked value of customer collateral to hold as loan security
• Filed and maintained loan records
• Assembled and compiled documents for loan closings
• Accepted payment on accounts
• Scanned and uploaded loan and related documents into the system
• Checked applicant credit, personal references and employment histories
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Developed and improved procedures for collection of past due amounts

• Reached out to customers to discuss late payments and options for remitting amounts due
• Managed daily posting of payments to customer accounts
• Processed payoffs, releases and curtailments for Title Loans and Personal loans
• Tracked monthly sales to generate reports for business development planning
• Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol
• Trained employees on duties, policies and procedures
• Recruited, interviewed and hired qualified staff for open positions
• Conducted employee evaluations to provide adequate feedback and recognize quality performance
• Created schedules and monitored payroll to remain within budget
• Complied with company policies and government regulations to prevent and detect rule violations and protect organizations from fines and lawsuits
• Examined and verified information in loan application and closing documents
• Reviewed customer accounts to determine on-time payments and loan terms compliance
• Checked value of customer collateral to hold as loan security
• Filed and maintained loan records
• Assembled and compiled documents for loan closings
• Accepted payment on accounts
• Scanned and uploaded loan and related documents into the system
• Checked applicant credit, personal references and employment histories
• Transferred11/09/2021-06/06/2024 to TMX Finance Murfreesboro ,TN Murf1

• Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting
• Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues
• Maintained a fast-paced schedule by consistently providing satisfactory application approval turnaround times
• Created and completed loan submission packages
• Filed completed packages quickly and efficiently
• Discussed loan needs and financial histories with clients and conveyed information regarding application processes
• Followed up after the loan close to congratulate, thank and provide next steps to the customer

• Remained calm and professional in stressful circumstances and effectively diffused tense situations
• Connected with customers to provide assistance and collect feedback to optimize operations
• Completed thorough opening, closing and shift change functions to maintain operational standards each day
• Staged merchandise and stocked sales floor to stimulate impulse sales
• Improved profitability by executing daily, weekly and monthly floor plan changes
• Organized and updated schedules to optimize coverage for expected customer demands
• Managed visual merchandising, maintaining standards and elevating customer experience

• Restrained and stabilized animals during examination and treatment to prevent injuries
• Organized the operating room ahead of procedures and assisted veterinarians during surgeries
• Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians
• Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization
• Cared for animals in post-operative recovery by closely monitoring vital signs and progress
• Released patients to owners with care directions from veterinary staff
• Trained new veterinary staff on office procedures and requirements
• Assisted veterinarians in examining animals
• Operated radiographic and ultrasound equipment
• Helped veterinarians examine animals and identify behavioral changes or clinical symptoms suggesting illness or injury
• Laid out surgical equipment and passed instruments and materials to the veterinarian during surgical procedures
• Administered vaccines to animals and delivered blood and lab results
• Dusted, sprayed and bathed animals to maintain good hygiene and control insect pests