Sabrina Hernandez

-Conduct thorough insurance verification and finalize registration to ensure seamless check-in process.

-Collect cash and electronic payments.

-Edit provider templates and adjust schedule as needed

-Run Reports on DES Dashboards to assist with patient outreach

-Manage high volume in basket for multiple provider and route to appropriate pool

-Provide exceptional customer service, address inquiries, resolve issues promptly and escalate to leadership as needed.

-Implemented process improvements that enhanced patient satisfaction and care.

-Collaborated with leadership to improve quality metrics with proven success.

-Demonstrated positive leadership and mentored colleagues to support growth.

-Assisted healthcare providers with patient examinations and medical procedures.

-Educated patients on treatment plans, medications, and preventive care measures to enhance understanding.

-Coordinated patient appointments, ensuring efficient scheduling and follow-up communication.

-Educated patients on treatment plans, medications, and preventive care measures to enhance understanding.

-Improved clinical workflow with the introduction of electronic fax using current EMR systems.

-Managed inventory levels, ordered supplies, and maintained organized storage areas.

-Oversaw daily clinic operations for multiple specialties: Primary Care, Women's Health, Pediatrics, Podiatry, Pain Management.

-Facilitated ongoing provider education to maintain current licensure for DOT and EDD standards.

-Conducted thorough preparation and ongoing maintenance of logs, supporting compliance for IEHP and VFC audits.

-Assessed budget proposals and implemented resource-saving strategies in conjunction with sister clinics.

-Collaborated with EHS team to coordinate preparations for audits.

-Cross-trained in front and back office to support peak operational needs.

-Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.

-Oriented and trained new staff on proper procedures and policies.

-Conducted interviews with potential employees to assess qualifications and fit for organizational culture.

-Coordinated training sessions and resources for effective staff onboarding.

-Evaluated and tracked completion of annual training to maintain regulatory compliance.

-Validated time cards and executed paycheck distribution for employees.

-Managed cash drawer balance and executed bank deposits efficiently.

-Analyzed sales data to identify trends and support profitability objectives.

-Managed inventory control systems to enhance operational efficiency and reduce waste.

-Executed supply orders based on analysis of previous week’s sales data.

-Worked alongside fellow managers to facilitate the opening of a new retail location.