Sabrina Herrera Rivero
Worcester,MA
Summary
Energetic Member experienced in taking food orders, operating cash registers and cleaning and maintaining restaurant to promote hygienic image. Recognized for taking initiative to find and complete extra tasks. Collaborative team player committed to maintaining consistent workflow without compromising quality. Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
1
1
year of professional experience
Work History
Crew Team Member
McDonald's
Worcester, MASSACHUSETTS
03.2023 - Current
- Operated cash register accurately and efficiently.
- Greeted customers in a friendly manner upon entering the store.
- Answered customer questions regarding product features, pricing, availability.
- Assisted customers with orders and inquiries.
- Provided excellent customer service at all times.
- Ensured that products are properly labeled before placing them on shelves.
- Reported any maintenance issues immediately to supervisor or manager.
- Collaborated with other crew members to complete tasks quickly and efficiently.
- Monitored expiration dates of food products.
- Prepared sandwiches and drinks for customers according to their specifications.
- Followed orders of senior leadership with exacting accuracy in moment and without question.
- Resolved conflict according to company protocols.
- Greeted customers and cultivated positive experiences in line with company standards.
- Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Served food quickly for positive guest experiences.
- Upheld high standards of productivity and quality in operations.
- Took orders from patrons and input selections into store computer system.
- Drove team success by quickly completing assigned tasks.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Presented orders to guests within anticipated service times.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Interacted pleasantly with guests to deliver quality customer service.
- Processed payments on cash register and counted back bills and change to patrons.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Education
High School Diploma -
Doherty Memorial High School
Worcester, MA06-2024
Skills
- Food handling safety
- Cleaning and sanitation
- Beverage Preparation
- Ordering Procedures
- Performance Improvement
- Food handling
- Menu Memorization
- Customer Engagement
- Customer Service
- Drive-Thru Operations
- Safe Food Handling
- Time Management
- Teamwork and Collaboration
- Initiative and Self-Motivation
- Workplace Efficiency
- Clear Communication
- Taking Orders
- Problem-Solving
- Flexible Schedule
- Team Contributions
Accomplishments
Seal of Biliteracy
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Crew Team Member
McDonald's
03.2023 - Current
High School Diploma -
Doherty Memorial High School
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