Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sabrina Hester

Burlington,NC

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Cone Health Cancer Center at Alamance
05.2021 - Current
  • 1Stayed calm under pressure to and successfully dealt with difficult situations.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Engaged with patients to provide critical information.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Nursing Assistant

Cone Health At Alamance Regional
11.2014 - Current
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Documented care actions by completing records and logs in medical software system.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Nursing Assistant

White Oak Manor
10.2006 - 02.2015
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Identified and reported unsafe situations to maintain adherence to safety protocols.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Documented patient information and care activities in electronic health record.

Education

Associate of Applied Science - Healthcare Managment Technology

Alamance Community College
Graham, NC
06-2025

Associate in General Education - General Education

Alamance Community College
Graham, NC
07-2024

Skills

  • Patient identity verification
  • Patient check-in
  • Registration management
  • Friendly and outgoing
  • HIPAA compliance
  • Insurance verification
  • Information collection
  • Customer follow-up
  • Phone and email etiquette
  • Appointment scheduling
  • Flexible schedule
  • Patient registration
  • Payment processing
  • Money handling
  • Medical terminology

Certification

Nurse Ade I/II

Medical coding, billing and insurance cert.


Timeline

Patient Access Representative

Cone Health Cancer Center at Alamance
05.2021 - Current

Nursing Assistant

Cone Health At Alamance Regional
11.2014 - Current

Nursing Assistant

White Oak Manor
10.2006 - 02.2015

Associate of Applied Science - Healthcare Managment Technology

Alamance Community College

Associate in General Education - General Education

Alamance Community College

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