Sabrina Hill

Addressed user customer service concerns and decided when to escalate problems to specialist team members.

Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Answered multi-line phone system and greeted callers enthusiastically.

Oversaw fast-paced front desk operations and gusts' needs at busy facility.

Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.

Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.

Coordinated with internal departments to handle wide range of guest needs.

Worked with lead teacher to monitor class schedule and take attendance.

Oversaw students in classroom and common areas to monitor,enforce rules and support lead teacher.

Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation. Conducted special assessments and tutoring sessions to support individual student needs. Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.

• Accepted cash and credit card payments, issued receipts and provided change. Answered customer questions and provided store information. Collected payments and provided accurate change. Worked closely with front-end staff to assist customers. Processed sales transactions to prevent long customer wait times. Learned roles of other departments to provide coverage and keep store operational. Helped with purchases and signed customers up for rewards program. Used suggestive selling techniques to promote add-on sales.

• Enhanced children''s social skills by organizing group activities and promoting positive interactions.
• Improved language development through engaging storytelling sessions and age-appropriate book readings.
• Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
• Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
• Developed strong relationships with families, providing regular updates on child progress and establishing trust.
• Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.