Sabrina Hines
Fort Lauderdale,FL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Communition Specialist Lead
Broward Health Imperial Point
05.2023 - Current
- Receives high volume incoming and outgoing calls (averaging 200 calls per day) handles the facility paging system and beeper system, two-way radio communicating with incoming staff, security, and engineering. Accurately utilizes the features of PBX console, headsets, telephones, and other related equipment, monitors all alarms located in the PBX and notifies appropriate personal as required, corrects and updates posted information as needed. Ensure released information is consistent with all privacy documenting emergency codes and security issues,dispatching with 911 and ER department upon patient arrival. Make work schedule for department and oversees 4 employees, uses multiple monitors and navigating multiple screens. Detail-oriented mail sorter to organize and process the incoming and outgoing mail for the facility and also inspect the mail for damage or any other issue and help keep the mail room running.
Independent Contractor
DASH
12.2023 - Current
- Developed and implemented operational strategies to optimize delivery processes.
- Managed logistics coordination, ensuring timely execution of service requests.
- Conducted regular assessments of service quality to maintain high standards of customer satisfaction.
- Established strong relationships with clients, enhancing overall service experience.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Analyzed user feedback to gather input and identify areas required for improvement.
Independent Contractor
Lyft
04.2024 - Current
- Delivered exceptional customer service by efficiently managing ride requests and ensuring passenger satisfaction.
- Navigated complex city routes to optimize travel time and enhance ride efficiency.
- Maintained vehicle cleanliness and performed routine maintenance checks to ensure safety standards.
- Utilized GPS technology to provide accurate navigation and real-time traffic updates for passengers.
- Adapted quickly to changing conditions, demonstrating flexibility in high-demand situations.
- Collaborated with Lyft support teams to resolve passenger concerns and improve overall service quality.
- Implemented feedback mechanisms to gather insights from riders, driving improvements in service delivery.
- Evaluated customer needs and feedback to drive product and service improvements.
Communication Specialist
Broward Health Coral Springs
09.2011 - 05.2023
- Managed approximately 200 incoming and outgoing calls, emails, and faxes per day, handles the facility paging system and beeper system, two-way radio communicating with incoming staff, security, and engineering. Accurately utilizes the features of PBX console, headsets, telephones, and other related equipment, monitors all alarms located in PBX and notifies appropriate personal as required, corrects and updates posted information as needed. Ensure released information is consistent with all privacy documenting requirements as needed. Receiving and sort incoming and outgoing mail, also inspect the mail for damage or any issues and help keep mail room running, help file engineering work orders.
Private Caregiver
Private Duty
02.2009 - 11.2011
- Assisted with personal hygiene tasks, promoting dignity and independence for clients. Provided compassionate support to clients, ensuring comfort and well-being in daily activities. Administered medication and monitored health conditions, maintaining accurate records for care continuity. Implemented improved communication strategies to enhance client-family relationships and address concerns promptly. Handled household management tasks like laundry, light housekeeping and grocery shopping leading to well maintained living space. Drove client to appointments and errands, ensuring their transportation needs were met safely and punctually. Assisted with feeding and monitored intake to help patients achieve nutritional objectives. Recognized and report abnormalities or changes in the client health status to client family.
Education
High School Diploma -
Coconut Creek High School
Coconut Creek, FL06-1995
Skills
- Patient Care Tech
- CNA
- HHA
- Epic Training
- Phlebotomist
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Scheduling
- Records coordination
- Error correction
Timeline
Independent Contractor
Lyft
04.2024 - Current
Independent Contractor
DASH
12.2023 - Current
Communition Specialist Lead
Broward Health Imperial Point
05.2023 - Current
Communication Specialist
Broward Health Coral Springs
09.2011 - 05.2023
Private Caregiver
Private Duty
02.2009 - 11.2011
High School Diploma -
Coconut Creek High School